Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, September 30 at 2:00 PM EDT

Register Free →

This Government Contract opportunity from Government of Canada was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support, Training & Maintenance Services

Closed
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

AI Contract Overview

Show more

The contract is for ongoing technical support, user training, helpdesk services, and software maintenance to be provided to the Correctional Service of Canada, a federal government agency. It requires the contractor to deliver comprehensive IT services with defined service level agreements, ensuring timely resolution of technical issues and continuous system reliability. A critical requirement is bilingual support in English and French to accommodate CSC staff across the country. The scope encompasses not only reactive helpdesk functions but also proactive software maintenance and structured training programs to enhance user proficiency and system adoption. The contract, classified as a subcontract under NAICS code 541519 for other computer-related services, is open for responses until May 25, 2026, with the solicitation posted on May 4, 2026. Performance is expected to occur across Canada, reflecting the nationwide operations of the Correctional Service of Canada. While no specific place of performance address is listed, the requirement for bilingual services and federal agency involvement indicates the need for a vendor capable of nationwide reach and compliance with Canadian government standards. The contractor must be prepared to meet strict SLAs and support a government environment with high operational continuity demands.

General Info

Provide bilingual technical support, training, helpdesk, and software maintenance for Correctional Service Canada.

Agency

Government of Canada → Correctional Service of CanadaView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

This scope was carved out of 21120-27-5363626.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ATIP Audio-Video Redaction Software

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyGovernment of Canada → Correctional Service of Canada
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Correctional Service of Canada
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Deliver ongoing technical support, user training, helpdesk services, and software maintenance with SLAs, including bilingual support for CSC staff.

More opportunities from Government of Canada → Correctional Service of Canada

Same awarding agency

New
International
Urinalysis Collection - Barrie
Solicitation # 21470-31-5309193B
The Correctional Service of Canada is soliciting proposals for urinalysis collection services for male offenders in Barrie, Ontario, and its surrounding rural areas. This procurement is open exclusively to Canadian suppliers and will be awarded to the lowest priced compliant bid. The contract period extends from the date of award to September 30, 2031, with an estimated total value of 7,500 dollars. The contractor is responsible for collecting urine samples upon referral, ensuring the collector is the same gender as the offender, and maintaining sample integrity through strict labeling, sealing, and packaging protocols. All collections must comply with Section 66(1) of the CCRA regulations and CD 566/566-11. Key operational requirements include responding to emergency requests within three to four hours and non-urgent requests within 24 hours. The contractor must provide a backup collector for absences of five days or more and provide additional staff for tandem supervision when collecting samples at private residences or isolated locations. Personnel must hold a valid Reliability Status security clearance, and the organization must maintain a Designated Organization Screening. The contractor is required to complete a mandatory CSC Urinalysis Collectors Orientation Program before commencing work. Payment is based on a firm unit price, and the contractor is eligible for reimbursement of travel expenses for collections occurring outside a 40 km radius of the Barrie Parole Office.

POSTED

1 day ago

DEADLINE

in 6 days
View Details
NAICS: 492210
New
International
Transportation of pharmaceutical products for the Quebec region
Solicitation # 21120-27-5297870
Correctional Service Canada is soliciting offers for the daily transportation of pharmaceutical products from a regional pharmacy in Laval, Quebec, to various correctional facilities across the province. The contract period runs from April 1, 2027, to March 31, 2029, with two optional one-year extensions available. The successful contractor must provide drivers and vehicles capable of transporting multiple containers, ensuring the safety and temperature control of both refrigerated and non-refrigerated products. Key operational requirements include real-time delivery tracking for the Regional Manager of Pharmacy Services and a strict prohibition against leaving pharmaceutical products in vehicles overnight or after working hours. If a delivery is refused or impossible, products must be returned to the regional pharmacy on the same day. The procurement is open to Canadian suppliers and applicable trading partners, with the award based on the lowest priced compliant bid across four independently evaluated streams. Bidders must meet all mandatory technical criteria and provide a firm all-inclusive per diem rate. Personnel performing the work must be able to communicate effectively in French, as the institutions are designated French Essential. Security protocols require that all contractor personnel be escorted when accessing government facilities and comply with specific Commissioner's Directives regarding searches and entry. Additionally, contractors must maintain a valid Agreement to Implement Employment Equity and meet specific automobile insurance requirements, including a minimum third-party liability limit of 2,000,000 dollars if personal vehicles are utilized for professional use.
Local Messengers and Local Delivery

POSTED

3 days ago

DEADLINE

in 5 days
View Details
NAICS: 455219
New
International
Inmate Purchasing Plan
Solicitation # 21120-22-3929935
The Correctional Service of Canada is seeking to establish a business account agreement with an e-commerce provider to supply approved personal property to inmates across its institutions. The primary objective is to standardize the purchasing process, ensure uniform pricing regardless of location, and reduce administrative burdens on staff. This initiative is funded entirely by inmates, resulting in a zero-dollar cost to the Canadian government. The agreement will be effective for one year, with annual reviews for potential renewal or amendment. The selected supplier must provide a free, 24/7 centralized e-commerce platform restricted to authorized users and pre-approved items. Key deliverables include bilingual customer support in English and French, a designated account manager for configuration and training, and administrative access for the program management team to monitor orders and shipping. All goods must be delivered to designated institutions within 14 calendar days, with specific workaround plans in place for deliveries during institutional lockdowns. To be considered, suppliers must demonstrate at least five years of e-commerce experience and possess a platform that accepts credit cards and provides detailed order tracking and reporting. They must also maintain established quality assurance and return processes. While a pre-identified supplier has been noted, the Correctional Service of Canada is inviting other qualified suppliers to submit statements of capabilities to be included on a list of potential providers.
All Other General Merchandise Retailers

POSTED

4 days ago

DEADLINE

in over 74 years
View Details
NAICS: 811210
New
International
Preventive maintenance and repairs of medical equipment
Solicitation # 21120-27-5379427/A
Correctional Service Canada is soliciting proposals for the preventive maintenance of medical and dental equipment across all institutions in the Quebec region. The contract period runs from April 1, 2027, to March 31, 2029, with the possibility of two additional one-year renewals. The scope is strictly limited to preventive maintenance and certification of devices according to manufacturer standards and Accreditation Canada and Health Canada safety practices; corrective repairs are explicitly excluded from this solicitation. The contractor must provide all necessary labor, expertise, tools, and transportation, and is required to submit comprehensive visit reports and calibration certificates for each device within 60 days of service. The contract will be awarded based on the lowest priced compliant bid, with evaluations conducted separately for each institution. Bidders must demonstrate at least two years of experience within the last three years providing similar services in hospital or clinical environments. Key requirements include maintaining Commercial General Liability insurance of at least 2 million dollars and ensuring all personnel possess Reliability Status security screening. Work is scheduled annually between September 1 and November 30. The procurement is open to Canadian suppliers and those from applicable trading partners under various free trade agreements.
Electronic and Precision Equipment Repair and Maintenance

POSTED

5 days ago

DEADLINE

in 3 days
View Details
NAICS: 485410
New
International
Shuttle Services – Kingston
Solicitation # 21120-27-5439404
The Correctional Service of Canada requires round-trip shuttle transportation services for up to 40 recruits of the National Training Academy in Kingston, Ontario. The contract involves transporting recruits to various destinations, including federal institutions such as Collins Bay, Millhaven, and Joyceville, as well as firearms training facilities at CFB Kingston and the Frontenac Rifle and Pistol Club, and other locations within a 25-kilometre radius. The estimated volume of work is 225 trips per year across nine Correctional Training Programs. The initial contract period runs from February 15, 2027, to February 14, 2028, with an option to renew for four additional one-year periods. Award will be granted to the responsive bidder with the lowest evaluated price. To be considered responsive, bidders must demonstrate at least two years of experience within the last five years providing scheduled passenger transportation using vehicles with a minimum capacity of 30 passengers. Technical requirements mandate that shuttle buses be no more than five years old, feature right-side passenger access, and maintain a climate-controlled environment between 20 and 23 degrees Celsius. Contractors must provide a replacement vehicle within two hours of a breakdown and maintain comprehensive insurance, including commercial general liability and automobile liability of at least 2 million dollars, with higher limits required based on passenger capacity. Payment is processed monthly via direct deposit or MasterCard Acquisition Card, contingent upon the submission of log sheets detailing passenger counts.
School and Employee Bus Transportation

POSTED

6 days ago

DEADLINE

in 16 days
View Details
NAICS: 621111
International
Primary Care Physician Services at Nova Institution for Women
Solicitation # 21250-25-4984610B
The Correctional Service of Canada is soliciting a Primary Care Physician to provide integrated, patient-centered medical services at the Nova Institution for Women in Truro, Nova Scotia. The selected contractor will act as the Most Responsible Provider, delivering evidence-based, trauma-informed, and culturally appropriate care in collaboration with an interdisciplinary healthcare team. Key responsibilities include developing Interdisciplinary Integrated Care Plans based on the Person Health Care Home model, providing urgent health services, and coordinating referrals to community hospitals. All services must adhere to the Corrections and Conditional Release Act, Commissioner's Directives 800 series, and the National Essential Health Care Framework, ensuring clinical independence from correctional considerations. This procurement is open only to Canadian suppliers and is awarded to the responsive bid with the highest technical score. Evaluation is based on mandatory criteria and rated factors, including experience with inmate populations, clinical expertise in specialized areas such as women's and Indigenous health, and a history of leading quality initiatives. The contract is for a total duration of 36 months with a total liability cap of 201,972.00 dollars, covering clinical work and a 7,500.00 dollar travel allowance. Payment is based on a firm hourly rate, with specific provisions for call-back and telephone consultation services. The contract requires valid organization security clearances and strict adherence to confidentiality protocols regarding media contact.
Offices of Physicians (except Mental Health Specialists)

POSTED

11 days ago

DEADLINE

in 11 days
View Details

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS