Technology Enabled Care

Norfolk County Council is seeking a provider for Technology Enabled Care (TEC) and Virtual Care services, including monitoring and community alarms, under solicitation NCCT43889. The objective is to integrate these technologies into care planning in accordance with the Care Act 2014 to promote resident independence and shift from long-term care packages toward person-centered, strengths-based support. The contract is estimated at 12.7 million GBP excluding VAT, which serves as a strict price cap for the entire term including extensions. The initial period of performance is from March 8, 2027, to March 7, 2030, with a possible 24-month extension to March 7, 2032, primarily serving the Norwich and East Norfolk area. The procurement follows a competitive flexible procedure with an evaluation weighting of 70 percent for quality and 30 percent for price. Awards will be based on the highest total score, provided the applicant meets minimum standards for technical and professional capacity and achieves a required quality threshold. Bids exceeding the price cap will be rejected, and the lowest price bid will receive the maximum weighted points. Submissions must be made electronically via the In-Tend e-procurement system by November 16, 2026, at 9:00 am. Required documentation includes a cover sheet, VAT certificate, and specific response forms, with payments processed exclusively via BACS transfer.