Telecommunications Relay Service and Captioned Telephone Service

The State of Ohio, via its Department of Administrative Services, has issued a Request for Proposals (RFP) to secure contractors for the provision of Telecommunications Relay Service (TRS) and Captioned Telephone Service (CTS). These services aim to support Ohioans with communication disabilities by offering telecom services that mirror the capabilities provided to those without such disabilities, in alignment with the mandates of the Americans with Disabilities Act (ADA). The intent is to enable seamless intrastate communication by leveraging TRS and CTS technologies. TRS services will facilitate communication for individuals with auditory or speech challenges using text telephones (TTYs), wherein communication assistants convert text to speech and vice versa. The relay center is required to be accessible through a statewide toll-free number and comply with FCC regulations, ensuring the integration of features like Voice Carry Over (VCO), Hearing Carry Over (HCO), and Caller ID. Similarly, the CTS must deliver real-time captions for phone conversations, requiring a captioned telephone connected to a standard line, with services accessible via a designated toll-free number within Ohio. Real-time captions will be generated by communication assistants, allowing users to read and listen simultaneously. The contract initiation will begin upon receipt of a State-issued order, with potential monthly renewals subject to legislative funding approvals. These services are to be rendered within Ohio at designated relay centers, and potential offerors must showcase experience in delivering TRS or CTS solutions to government entities within a defined timeframe. Additionally, registration with Ohio Shared Services and compliance with relevant legal obligations are prerequisites for eligibility. This contract represents a significant financial undertaking, with an estimated value spanning from $5 million to $15 million.