Telehealth Services for Disaster Response and Management

The North Carolina Department of Public Safety’s Division of Emergency Management is seeking proposals from qualified vendors to provide comprehensive telehealth services aimed at supporting disaster response efforts across the state. The scope encompasses remote clinical services, patient and professional education, public health initiatives, and administrative support delivered via electronic telecommunications technologies, including remote monitoring and telepharmacy. The contract, with an estimated value between 5 million and 20 million dollars, is structured as a firm fixed-price arrangement, requiring vendors to submit detailed pricing forms covering various service categories such as liaison officers, licensed telehealth vendors, emergency and urgent care visits, with rates to be determined per order. The services are to be delivered remotely, with performance expected over an initial three-year period, and proposals must remain valid for 120 days from the bid opening. The procurement process emphasizes a best value award methodology, considering factors such as project organization, vendor qualifications, experience, and cost, with evaluation conducted through a ranking and narrative consensus approach. The contract incorporates North Carolina-specific terms, including adherence to state regulations, non-discrimination policies, background checks, confidentiality, and the requirement for key personnel approval. Vendors must complete and submit multiple attachments, including certifications, references, financial stability attestations, and disclosures of worker locations, via an online Sourcing Tool by August 8, 2025. The agreement stipulates that all goods and services must meet industry standards, with the state responsible for inspection and acceptance within ten days of delivery, and payment contingent upon successful acceptance. While the contract emphasizes security, confidentiality, and personnel qualifications, it does not specify packaging, preservation, marking, or bar-coding standards, focusing instead on service performance and compliance. Overall, the contract aims to establish a robust telehealth capability to enhance emergency management operations, with detailed administrative, technical, and contractual provisions ensuring transparency, security, and effective oversight.