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Telephonic Interpretation Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Defense → Defense Health AgencyView Agency

NAICS

541930 - Translation and Interpretation ServicesView NAICS

Place of Performance

Fort Campbell, KY, USA

Set-Aside

SBA

Documents

This scope was carved out of HT001426QE030.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Interpretation and Translation Services

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Health Agency
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Defense Health Agency
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provides remote, over-the-phone language interpretation services for prime contractors on Defense Health Agency projects at Blanchfield Army Community Hospital (BACH) and outlying clinics. Performs real-time oral translation via telephonic communication platforms to facilitate communication between medical staff and patients. Must meet PWS minimum requirements standards for medical interpretation. Delivers per-minute interpretation services.

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NAICS: 541930
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Solicitation # HT001426QE030
The Defense Health Agency is establishing a Blanket Purchase Agreement for interpretation and translation language services to support Blanchfield Army Community Hospital and its outlying clinics, including the Screaming Eagle Medical Home, La Pointe Army Medical Home, the NICOE Intrepid Spirit Center, and Byrd Soldier Medical Home. This five-year agreement, effective from October 1, 2026, through September 30, 2031, is a 100 percent small business set-aside under NAICS code 541930. The contractor will provide a comprehensive range of services, including telephonic, on-site, and video interpretation, as well as American and foreign sign language and document translation. Estimated annual workloads include 15,000 minutes of telephonic interpretation, 100 hours of on-site language interpretation, 50 hours of American sign language, 10 hours of foreign sign language, 1,200 minutes of video interpretation, and over 56,000 words of translation across common and uncommon languages. The contract will be awarded based on the lowest price technically acceptable method, with technical capability serving as a pass or fail gate. Performance standards require a minimum of 24 hours notice for on-site services, or two hours for emergencies. Contractors must adhere to strict facility regulations, including reporting to the Patient Advocate Office or Administrative Officer of the Day upon arrival and following all security and health protocols. Invoicing and payments will be processed through the Wide Area WorkFlow system. Offerors must be registered in the System for Award Management and submit their proposals via email by September 9, 2026.
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