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Telephonic Visit Verification (TVV) System Operation

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves the operation and maintenance of an Interactive Voice Response (IVR) system designed for providers to authenticate themselves and record visit times via telephone. Responsibilities include managing exception handling processes and ensuring continuous system uptime monitoring to guarantee reliability and accuracy. The system supports the verification of telephonic visits, enhancing provider accountability and streamlining administrative workflows. The contract is categorized as a subcontract under the NAICS code 517210, which pertains to telecommunications services. It is managed by the Central Office Springfield, part of the Illinois agency, with the performance location specified as Springfield, zip code 62704. The contract was posted on March 24, 2026, and focuses specifically on ensuring the operational integrity of the Telephonic Visit Verification System to meet service delivery standards and client needs.

General Info

Operate and maintain IVR system for provider authentication and visit time recording in Springfield.

Agency

Illinois → Central Office SpringfieldView Agency

NAICS

517210 - Wireless Telecommunications Carriers (except Satellite)View NAICS

Place of Performance

Springfield, IL, 62704, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMar 24

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Organization & Contact Information

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AgencyIllinois → Central Office Springfield

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Central Office Springfield

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Office AddressN/A

ContactsNo contact information available

Full Description

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Operate and maintain the IVR system for providers to authenticate and record visit times via phone, including exception handling and system uptime monitoring.

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