IVR & Robo-Call Telephony Services

The contract seeks providers to deliver high-volume automated calling systems integrated with a tele-town hall platform, including interactive voice response surveys and real-time call-in functionalities. This subcontract, assigned under NAICS code 517210 and managed by the Department of Veterans Affairs through the Network Contract Office 23, requires robust telephony infrastructure capable of handling large-scale outreach campaigns with reliable data integration and real-time interaction capabilities. The solicitation is open for submissions until July 20, 2026, with no set-aside designation specified, and performance expectations are tied to seamless operation within the existing tele-town hall ecosystem to support veteran engagement and service delivery. The scope emphasizes scalability, system reliability, and secure communication channels to ensure continuous availability during peak usage periods. While no specific location for performance is designated, services must be delivered to support federal operations nationwide without geographic restriction. The contract does not list a point of contact, and interested parties must engage through the online SAM portal linked in the posting. Proposals should demonstrate proven experience with automated telephony platforms, experience integrating with government-facing communication systems, and the capacity to maintain compliance with federal information security standards.