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This Government Contract opportunity from Department Of Veterans Affairs was posted on July 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IVR & Robo-Call Telephony Services

Closed
Federal

Contract Overview

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The contract seeks providers to deliver high-volume automated calling systems integrated with a tele-town hall platform, including interactive voice response surveys and real-time call-in functionalities. This subcontract, assigned under NAICS code 517210 and managed by the Department of Veterans Affairs through the Network Contract Office 23, requires robust telephony infrastructure capable of handling large-scale outreach campaigns with reliable data integration and real-time interaction capabilities. The solicitation is open for submissions until July 20, 2026, with no set-aside designation specified, and performance expectations are tied to seamless operation within the existing tele-town hall ecosystem to support veteran engagement and service delivery. The scope emphasizes scalability, system reliability, and secure communication channels to ensure continuous availability during peak usage periods. While no specific location for performance is designated, services must be delivered to support federal operations nationwide without geographic restriction. The contract does not list a point of contact, and interested parties must engage through the online SAM portal linked in the posting. Proposals should demonstrate proven experience with automated telephony platforms, experience integrating with government-facing communication systems, and the capacity to maintain compliance with federal information security standards.

General Info

Provide scalable automated telephony with real-time interactions for VA veteran engagement nationwide by July 20, 2026.

Agency

Department Of Veterans Affairs → Network Contract Office 23 (36C263)View Agency

NAICS

517210 - Wireless Telecommunications Carriers (except Satellite)View NAICS

Place of Performance

MN

Set-Aside

NONE

Documents

This scope was carved out of 36C26326Q0900.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

R499--Service - Tele-Town Hall - Veterans Affairs Omaha VA

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Network Contract Office 23 (36C263)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Network Contract Office 23 (36C263)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provision of high-volume automated calling, IVR surveys, and real-time call-in capabilities integrated with the tele-town hall platform.

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