Third Party Maintenance for Storage

The State of Ohio is seeking to renew a one-year third-party maintenance contract for various hardware assets, primarily storage devices and servers located across multiple Ohio cities. The maintenance support includes on-site smart hands services and travel for hardware replacements, with service levels defined in an attached spreadsheet. The vendor must facilitate seamless communication through a support call-in or email system to ensure prompt engagement and resolution of support cases. The equipment inventory, detailed in the contract documents, specifies locations, device types, serial numbers, and SLA expectations, typically set at a 5x9xNBD response time. The contract size is estimated between 500,000 and 1.5 million dollars, and the procurement process is managed through OhioBuys, with a response deadline set for November 25, 2025. Additionally, the contract documentation includes related solicitations such as a quick quote for renewing Adobe licenses for 2026, and a separate RFP for the Brownfield Remediation Program, indicating the state's broader procurement activities. The Adobe renewal involves enterprise licenses for applications like Acrobat Pro, Illustrator, and Photoshop, with bidding deadlines in early November 2025. The Brownfield RFP focuses on analytical and review services for environmental remediation efforts, emphasizing compliance, technical evaluation, and statutory adherence. Overall, this comprehensive procurement effort underscores Ohio’s commitment to maintaining critical IT infrastructure and supporting environmental initiatives through structured, transparent contracting processes.