This Sources Sought opportunity from General Services Administration was posted on November 6, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ticketing Platform Customer Service Automated Learning tool (AI)

Closed

RFITICKETING0001Federal

Submission Closed11/08/2024, 10:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519

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DEADLINE

AppEnhancer Support Renewal

Solicitation # SRC0000037235

Solicitation SRC0000037235 is a sole source purchase for the yearly AppEnhancer Support Renewal for the State of Alabama IT agency. The contract is governed by a Quick Quote Standard Boilerplate and is limited to a total cost of 25,000 dollars or a maximum duration of five years. The agreement allows for annual renewals by written consent of both parties, with approved price escalations capped at 5 percent of the annual contract cost, provided the total contract ceiling is not exceeded. The State of Alabama maintains the right to inspect all products after delivery in accordance with the Universal Commerce Code before final acceptance. Award evaluation is based on pricing, with the state reserving the right to analyze cost realism and price reasonableness. Additionally, the state may request proof of manufacturer reseller authorization, professional licenses, and insurance certificates. Suppliers must comply with several regulatory requirements, including E-Verify enrollment, registration with the Alabama Secretary of State for foreign entities, and certification of tax compliance and non-boycott activities. Payments must be accepted electronically via state-issued credit cards, P-cards, or EFT.

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Herefordshire Council

POSTED

DEADLINE

ACCELQ AI Automation Platform License ProviderThis subcontract agreement establishes a provider for proprietary ACCELQ software licenses to support prime contractors working on State of Ohio administration projects. The scope of delivery includes four units of the Unified Codeless-AI Automation Platform for Web and API, the Enterprise Upgrade package, and the ACCELQ Salesforce LIVE Add-On Bundle supporting up to five users. The provider is responsible for delivering active software licenses and ensuring continuous access to the hosted platform. To be eligible for this contract, the provider must maintain authorized ACCELQ reseller status and hold a valid Ohio MBE certification. The opportunity is categorized under NAICS code 541519 and is managed by the State of Ohio. Interested parties must adhere to the timeline established by the posting date of October 20, 2026, with a response deadline of November 3, 2026.

Puc300000 Administration Puc4

POSTED

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Men & Mice Micetro IP Management RenewalThis subcontract, managed by the Department of Health and Human Services Omas Strategic Buying Center for Information Technology, focuses on the renewal of software licenses for the Men and Mice Micetro platform. The project supports prime contractors on NIAID IT projects by providing integrated management of IP Address Management and Dynamic Host Configuration Protocol services for approximately 23,000 IP addresses. The objective is to secure discounted open market pricing for these active license renewals to maintain critical network infrastructure. To be eligible, providers must hold authorized Men and Mice reseller status and ensure full compliance with FAR 52.240-90 and 52.240-91. The work is associated with NAICS code 541519 and will be performed in Bethesda. Interested parties should note the response deadline of October 26, 2026.

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POSTED

DEADLINE

Data Integration Security and Authorization SupportThe Data Integration Security and Authorization Support subcontract, issued by the Department of Veterans Affairs Technology Acquisition Center Nj, focuses on performing security assessments and managing authorization readiness for prime contractors on OIT projects. The scope of work includes conducting security audits, managing Authority to Operate documentation, and implementing privacy controls through the use of vulnerability scanners and GRC tools. All activities must comply with FedRAMP, NIST, and VA cybersecurity policies to ensure the delivery of comprehensive security assessment reports, ATO packages, and compliance certifications. This opportunity falls under NAICS code 541519, with a response deadline set for November 4, 2026.

Technology Acquisition Center Nj (36C10B)

POSTED

DEADLINE

IT Help Desk & User TrainingThis subcontract opportunity, titled IT Help Desk and User Training, is issued by the Department of Homeland Security under the Air and Marine Contracting Division. The selected provider will deliver comprehensive Tier 1 through 3 technical support and training for prime contractors working on CBP projects. Primary responsibilities include managing incident intake, tracking, and resolution for platform users through the use of ITSM tools, as well as the creation of essential documentation such as knowledge articles, FAQs, user guides, and administrator manuals. The scope of work further requires the delivery of end-user training focused on secure platform usage, with a requirement to provide resolved support tickets and training completion records as deliverables. The performance location for this contract is Washington, DC, and it falls under NAICS code 541519. Interested parties should note the response deadline of November 10, 2026.

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POSTED

DEADLINE

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Air And Marine Contracting Division

POSTED

DEADLINE

Remote Installation and Technical SupportThis subcontract, managed by the NASA Shared Services Center, focuses on providing specialized technical support for the remote installation of modernized software for prime contractors working on NASA Marshall Space Flight Center projects. The primary objective is the successful deployment and operationalization of VibePro software within the NASA environment. This process involves managing remote hands installation and offering technical guidance through the use of remote access tools. The scope of work requires the contractor to coordinate closely with remote personnel at the Marshall Space Flight Center to ensure a seamless final build deployment. Classified under NAICS code 541519, the opportunity was posted on October 20, 2026, with a response deadline of October 23, 2026.

NASA Shared Services Center

POSTED

DEADLINE

Cyber Security Engineering and Risk Management Framework Support

Solicitation # W91CRB-26-B-A006

Solicitation W91CRB-26-B-A006 is a firm-fixed-price contract opportunity issued by the Army Contracting Command - Aberdeen Proving Ground for Cybersecurity Engineering and DoD Risk Management Framework (RMF) Support Services. The contractor will provide all necessary personnel, equipment, and non-personal services to establish and maintain Authority to Operate (ATO) and RMF compliance for the Aberdeen Test Center (ATC) Local Area Network, Logically Isolated Network, Secure Test Environment, and Test and Evaluation Network. The total period of performance runs from November 23, 2026, to November 22, 2031, consisting of a base year and four 12-month option years. This procurement is set aside for small businesses, with a specific preference for HUBZone small business concerns. Award will be made to the lowest-priced, responsive, and responsible bidder based on a Total Evaluated Price calculation. Key personnel requirements include an IT Systems Solutions Architect-Sr with CISSP certification and 10 years of RMF experience, as well as other IT professionals with CASP+ or equivalent certifications. Security requirements are stringent, requiring a Secret Facility Security Clearance at the time of bid submission, with specific personnel requiring Secret and Top Secret clearances to support various classification environments and ICD 503 requirements.

POSTED

DEADLINE

Soteri Secret Scanning for Bitbucket license renew

Solicitation # 28321327Q00000017

SSA Ofc Of Acquisition Grants

POSTED

DEADLINE

Micetro IP Management Renewal

Solicitation # 7571TE27Q00018

Solicitation 7571TE27Q00018 is a request for quote for the renewal of Men and Mice Micetro, a brand-name IP Address Management and Dynamic Host Configuration Protocol platform. Managed by the Omas Strategic Buying Center for the Department of Health and Human Services, the contract supports the National Institute of Allergy and Infectious Diseases by providing centralized management of approximately 23,000 IP addresses across its infrastructure. The primary objective is to ensure network integrity, prevent address conflicts, and maintain uninterrupted vendor support and security patches. The period of performance is scheduled from September 13, 2026, to September 12, 2027. The award will be determined using the Lowest Priced Technically Acceptable procedure, evaluating offerors based on technical acceptability and their discounted open market price. Administrative requirements include electronic invoice submission via the Department of Treasury Invoice Processing Platform, with payments made monthly in arrears upon approval by the Contracting Officer Representative. The contract is designated as FOB Destination and requires offerors to be registered in the System for Award Management and provide certifications regarding federal tax liability and security prohibitions. The primary point of contact for this procurement is Damian Hurge.

Omas Strategic Buying Center - Information Technology

POSTED

about 17 hours ago

DEADLINE

in 5 days

General Info

Agency

General Services Administration → GSA Fas Aas Region 5

NAICS

541519 - Other Computer Related Services

Place of Performance

IL, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

1 update

PhaseClosed

PostedOct 31

Sources Sought

Notice updatedNov 6

The notice description changed.

Response DeadlineNov 8

Deadline has passed

Submission Closed

11/08/2024, 10:30:00 PM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → GSA Fas Aas Region 5

Contacts2 people available

OfficeCHICAGO, IL, 60604, USA

Organization / AgencyGeneral Services Administration → GSA Fas Aas Region 5

Office AddressCHICAGO, IL, 60604, USA

Contacts

Chris A. Payton

Eben R. Greybourne

Full Description

THIS IS A SOURCES SOUGHT NOTICE FOR MARKET RESEARCH ONLY - THIS IS NOT A REQUEST FOR QUOTE (RFQ) OR PROPOSAL (RFP). NO AWARD WILL BE MADE RESULTING FROM THIS NOTICE GENERAL INFORMATION: The General Services Administration, Federal Acquisition Service (FAS) AAS Civilian Sector 1 Division 1 Contracting Office has received a request from the GSA Integrated Award environment Office to seek sources capable of furnishing the items listed below. This NOTICE is published to determine the interest and capability of potential offerors to furnish the listed items. It is the Government's intention to award a fixed priced delivery order for these items. The Government contemplates the delivery date to be on or before 1 December 2024. Release of a solicitation is tentatively planned in the fourth quarter of calendar year 2024. This notice does not obligate the Government to solicit for this requirement or award a contract and does not obligate the Government to reimburse interested parties for any costs incurred to prepare or provide a response to this request for information. RESPONSES TO THIS NOTICE: Firms who can fulfill this requirement and who would be interested in submitting a quote/proposal, in the event that a solicitation is issued, are requested to provide the following information in response to this request - 1. Name of Company: 2. Address of Company: 3. Name, phone number and email address of company representative. 4. Company size standard and/or socio-economic standing; i.e., large business, small business, veteran-owned small business, service-disabled veteran-owned small business, HUB Zone small business, small disadvantaged business, or women-owned small business. 5. The Integrated Award Environment (IAE) is seeking to acquire a Ticketing Platform and Customer Service Automated Learning (AI) tool with these specific requirements: Customizability for seamless integration into SAM.gov (System for Award Management) and CMS (Content Management System). Compliance with GSA IT security standards and FEDRAMP approval before implementation. AMENDMENT: The system must be FEDRAMP security rated HIGH. Robust data analytics capability for enhancing automated customer service intents. The tool should be adaptable, secure, and analytical to meet our evolving needs efficiently. 6. Please indicate if your company has the capability to provide the Government with a Ticketing Platform Customer Service Automated Learning tool and which platform used. Please address your response to Mr. Chris Payton at email address chris.payton@gsa.gov on or before date stipulated in this notice. PROCUREMENT INFORMATION SOLICITATION NUMBER: To Be Determined TBD NAICS CODE: 541519 - Other Computer Related Services PRODUCT SERVICE CODE: DA10 - IT and Telecom - Business Application/Application Development Software as a Service SMALL BUSINESS SIZE STANDARD: Three-year average annual receipts $27.5 million SET-ASIDE: To Be Determined