Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Direct AWS Technical Support & Escalation Management

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This contract involves the provision of direct technical support services from AWS to the General Services Administration (GSA), specifically for managing critical system issues within GSA's infrastructure. The support includes incident escalation, thorough root cause analysis, and coordination with AWS engineering teams to resolve high-priority problems affecting GSA systems. The contract is structured as a subcontract under NAICS code 541519, reflecting IT consulting and services. The place of performance is Washington, with the contract posted on May 29, 2026. The agency overseeing this effort is the GSA Fas Aas Region 5 within the General Services Administration. This engagement aims to ensure timely and efficient resolution of technical incidents, enhancing the reliability and performance of essential GSA cloud-based services through expert AWS collaboration and escalation management.

General Info

AWS provides technical support and incident resolution for GSA’s critical infrastructure in Washington.

Agency

General Services Administration → GSA Fas Aas Region 5

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 4700-P71.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source Justification (SSJ) FAR 52.217-8 Option to Extend Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedMay 29

subcontract

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyGeneral Services Administration → GSA Fas Aas Region 5

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeneral Services Administration → GSA Fas Aas Region 5

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provision of direct technical support from AWS, including incident escalation, root cause analysis, and coordination with AWS engineering teams for critical GSA system issues.

Similar Contracts

Same NAICS industry code

HID DigitalPersona Support and Maintenance ProviderThis subcontract involves providing ongoing technical support and maintenance for the HID DigitalPersona Premium Package to support prime contractors on projects for the Department of the California Highway Patrol. The scope of work includes executing standard support for 3,300 units, along with co-termed support for additional groups of 3,090 and 732 units across designated performance periods to ensure continuous active coverage. To qualify for this engagement, the provider must hold an Authorized HID Global Support Certification and maintain compliance with GSPD-401 standards. The project falls under NAICS code 541519 and is managed through the state of California's procurement system.

Department of the California Highway Patrol

POSTED

about 13 hours ago

DEADLINE

Data Security & Cybersecurity ComplianceThis subcontract for Data Security and Cybersecurity Compliance supports the Maryland Transportation Authority by implementing and monitoring security protocols for prime contractors involved in debt collection projects. The scope of work focuses on managing data redundancy, backup systems, and disaster recovery processes to ensure operational continuity. To maintain strict adherence to state and federal privacy laws as well as PCI-DSS standards, the contractor will utilize specialized encryption tools and security monitoring software while providing regular security audit reports and comprehensive disaster recovery plans. The opportunity is categorized under NAICS code 541519 and was posted on October 27, 2026. Interested parties must submit their responses by the deadline of December 15, 2026. Further details regarding the procurement process can be accessed through the Maryland eMaryland Marketplace portal.

Maryland Transportation Authority

POSTED

about 17 hours ago

DEADLINE

in about 2 months

Tier II-IV Technical Support ServicesThis subcontract opportunity for the Maryland Transportation Authority involves providing Tier II, III, and IV technical support services to assist prime contractors with debt collection projects. The scope of work focuses on performing advanced technical troubleshooting and resolving complex issues related to collection software to ensure consistent system uptime. The selected provider will utilize remote support tools and ticketing systems to deliver software problem solutions and manage technical tickets. This procurement falls under NAICS code 541519, with a response deadline set for December 15, 2026.

Maryland Transportation Authority

POSTED

about 17 hours ago

DEADLINE

in about 2 months

IT Integration and Security ConsultingThis IT Integration and Security Consulting subcontract involves providing specialized security auditing and integration services for prime contractors working on City of Pasadena IT projects. The scope of work focuses on configuring Entra ID for single sign-on and ensuring full compatibility with GCC High environments. Additionally, the consultant is responsible for establishing robust security practices for data storage and transit utilizing SharePoint and Entra ID to deliver a fully secured and authenticated system environment. Managed by the Information Technology Department in California under NAICS code 541519, the project requires the delivery of detailed integration reports. Interested parties must submit their responses by the deadline of December 5, 2026.

Information Technology Department

POSTED

about 18 hours ago

DEADLINE

in about 1 month

Higher Education System Implementation & Support

Framingham State University

POSTED

about 20 hours ago

DEADLINE

in about 1 month

Managed Security Services and Operational SupportThe Managed Security Services and Operational Support subcontract focuses on the ongoing monitoring, policy management, and maintenance of the Palo Alto Panorama environment for prime contractors working on Massport network security projects. The scope of work includes performing critical software updates, managing security rule sets, and providing high-level Tier 2 and 3 technical support to ensure system stability and security. To maintain operational standards, the contractor is responsible for delivering monthly performance reports and ensuring consistent system uptime. This opportunity is associated with the Massachusetts Port Authority under NAICS code 541519, with a response deadline set for November 6, 2026.

Massachusetts Port Authority - Goods & Services

POSTED

about 20 hours ago

DEADLINE

Network Infrastructure Support ProviderThe Network Infrastructure Support Provider subcontract for BMet College focuses on providing technical support and maintenance for refreshed switch architecture. The selected provider will be responsible for monitoring system health, troubleshooting hardware and software failures, and implementing firmware updates through the use of Remote Monitoring and Management tools. To ensure high standards of service, the contractor must hold HPE Aruba support certifications and adhere to strict SLA compliance regarding guaranteed uptime and response times. This engagement requires the delivery of regular maintenance reports to track system performance and stability. Interested parties should note that the response deadline is November 23, 2026. The project falls under NAICS code 541519 and is designed to support prime contractors managing the college's network infrastructure projects.

POSTED

about 20 hours ago

DEADLINE

Cybersecurity Assessment and Penetration Testing ServicesThis subcontract for Cybersecurity Assessment and Penetration Testing Services supports prime contractors on State of Oregon Enterprise Information Services projects through the Department of Administrative Services. The scope of work involves performing comprehensive cybersecurity assessments and simulated attacks, including vulnerability scans, penetration tests, and Red Team/Blue Team simulations. Technical execution requires the use of industry-standard tools such as Nessus, Burp Suite, and Metasploit to identify and mitigate security risks. Qualified providers must hold professional certifications such as CISSP, CEH, or OSCP. Key deliverables for the engagement include a Cybersecurity Assessment Report, a detailed Vulnerability Matrix, and an Exercise After-Action Report. The work is centered in Salem, Oregon, under NAICS code 541519.

Department of Administrative Services

POSTED

about 21 hours ago

DEADLINE

in about 3 hours

Cisco Network Managed Support and TrainingThe Cisco Network Managed Support and Training subcontract involves providing specialized technical support and knowledge transfer for data centre projects managed by the East Riding of Yorkshire Council. The selected provider will be responsible for troubleshooting, performance tuning, and delivering comprehensive training sessions for internal IT staff specifically focused on the Cisco NX-OS environment. To ensure high-level expertise, the contract requires a Cisco Certified Support Specialist to oversee these operations. Key deliverables include the provision of support logs and training materials, with a primary objective of maintaining consistent network uptime. This long-term engagement is scheduled to continue through July 2034. The opportunity was posted on October 27, 2026, with a response deadline of November 11, 2026, falling under NAICS code 541519.

East Riding of Yorkshire Council

POSTED

about 21 hours ago

DEADLINE

EMS LINQ-Software Maint/Support-CNP

Solicitation # SRC0000037179

The Alabama State Department of Education, Child Nutrition Programs, is soliciting a sole source contract for consolidated software maintenance and support for EMS LINQ applications. This contract ensures uninterrupted service for several USDA food and nutrition programs, including the National School Lunch Program, School Breakfast Program, Summer Food Service Program, Child and Adult Care Food Program, Commodity Supplemental Food Program, Emergency Food Assistance Program, and the Statewide Procurement Program. The scope of work covers ongoing operations for software updates, security patches, hosting services, annual subscriptions, regulatory updates, and technical support for tools such as the SNP, SFSP, and CACFP Core Modules, Cartwheel Meal Counter software, and LINQ FDP. The contract is effective from October 1, 2026, to September 30, 2027, with the possibility of annual renewals for up to five years or until a total contract cost of 25,000 dollars is reached. Price escalations are limited to a maximum of 5 percent of the annual cost and cannot exceed the total contract ceiling. Award evaluation may include cost realism and price reasonableness analysis, and selected suppliers must provide proof of qualifications, professional licenses, and certificates of insurance. Compliance requirements include registration with the Alabama Secretary of State for foreign entities, enrollment in E-Verify, and adherence to state tax laws and the Beason-Hammon Alabama Taxpayer and Citizen Protection Act.

Alabama State Department of Education, Child Nutrition Programs

POSTED

about 22 hours ago

DEADLINE

Managed SOC Monitoring and Incident ResponseThis subcontract for Managed SOC Monitoring and Incident Response, issued by SONI Ltd, requires the provision of continuous 24/7/365 security monitoring and initial incident response services. The selected provider will be responsible for alert triage and the execution of incident response protocols for prime contractors working on SONI Ltd security projects. The scope of work involves integrating telemetry from various sources and operating exclusively within SONI-owned tooling and SIEM environments. Classified under NAICS code 541519, the contract ensures constant vigilance and rapid response to security threats across the organization's digital infrastructure.

POSTED

about 22 hours ago

DEADLINE

Client Device Configuration and Custom ImagingThis subcontract opportunity involves providing professional configuration and imaging services for prime contractors supporting the Maryland Department of Information Technology. The scope of work focuses on the execution of ProDeploy Client Device Configuration and custom imaging of Dell hardware to ensure all devices meet specific agency standards. To be eligible, the service provider must hold official manufacturer authorization from Dell to utilize ProDeploy tools. The primary objective is the delivery of fully configured and imaged client devices that are ready for immediate end-user deployment. This project falls under NAICS code 541519 and is managed by the Maryland Department of Information Technology Administration. Interested parties should note the response deadline of November 6, 2026.

DoIT - Dept Of Information Technology - Administration

POSTED

about 23 hours ago

DEADLINE

More opportunities from General Services Administration → GSA Fas Aas Region 5

Same awarding agency

Application Development & Integration SupportThe contract focuses on the development, enhancement, and integration of General Services Administration (GSA) applications hosted on Amazon Web Services (AWS). It encompasses key technical activities such as API development, establishing continuous integration and continuous deployment (CI/CD) pipelines, and implementing a microservices architecture to improve application efficiency and scalability. The work supports the General Services Administration's Federal Acquisition Service in Region 5, with the place of performance being Washington. This subcontract falls under the NAICS code 541511, which pertains to custom computer programming services. While specific details regarding solicitation numbers or set-aside status are not provided, the contract aims to strengthen GSA’s cloud-based capabilities by delivering robust application solutions aligned with modern development practices. The focus on integration and enhancement signifies ongoing support to ensure seamless operation and modernization of GSA’s application portfolio.

Custom Computer Programming Services

POSTED

DEADLINE

Cloud Resource Optimization & Cost ManagementThis subcontract focuses on the continuous optimization of AWS compute, storage, and networking resources to enhance cost efficiency and performance within the General Services Administration's cloud environment. The contract involves ongoing management aimed at reducing expenses while maintaining or improving the operational effectiveness of cloud services hosted on AWS. Issued by the GSA Fas Aas Region 5 office, the work is to be performed primarily in Washington. Classified under NAICS code 541513, the contract emphasizes both cost management and resource performance improvements, reflecting a strategic effort to maximize value from cloud investments for the agency. Although specific award details and points of contact are not provided, the contract was posted on May 29, 2026, and is available for review via the official government contracting portal.

Computer Facilities Management Services

POSTED

DEADLINE

AWS Cloud Infrastructure Maintenance & MonitoringThis contract involves ongoing maintenance, monitoring, and incident response services for AWS-hosted systems used by the General Services Administration, specifically supporting platforms such as SAM.gov, ASSIST, PPMS, and SmartPay. The objective is to ensure these critical government systems maintain high availability, optimal performance, and overall system health. The scope focuses on proactive system management within the AWS cloud infrastructure to minimize downtime and swiftly address any incidents that could impact service delivery. The contract is classified as a subcontract under the NAICS code 541512, which pertains to computer systems design services. It is managed by the GSA Fas Aas Region 5 office and the place of performance is located in Washington. Although specific details like solicitation number, set-aside types, and agency contact points are not provided, the contract emphasizes supporting the cloud infrastructure environment to enhance the reliability and stability of essential federal service platforms hosted on AWS.

Computer Systems Design Services

POSTED

DEADLINE

Vehicle Recompete: Idc 47QFLA22D0003This contract, managed by the GSA Fas Aas Region 5 for the General Services Administration, focuses on the development and integration of Cognitive Autonomous Artificial System Intelligence (CAASI). The vehicle has a total ceiling of 50 million dollars and is currently active with an ordering period that extends until August 11, 2027. There is no specific set-aside associated with this procurement. While there are currently no active task orders, the highest value task order recorded for CAASI development and integration was awarded to La Jolla Logic LLC for approximately 4.67 million dollars. The contract is classified as likely to be competed again, although the confidence level for this recompete is low.

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

POSTED

DEADLINE

Vehicle Recompete: Idc 47QFLA22D0002The SBIR Phase III IWS 20 Future Displays IDIQ is a government contract managed by the GSA FAS AAS Region 5 with a total ceiling value of 15,103,200 dollars. The ordering period for this vehicle is set to conclude on July 31, 2027. There are currently no active task orders, although previous high-value awards include a 3,445,054.87 dollar order for SPEIR Future Displays and a 317,581.54 dollar order for Human Machine Interface design and consultation services, both awarded to Pacific Science & Engineering Group, Inc. The contract falls under NAICS code 541715 and does not utilize a specific set-aside. While the current classification suggests a low confidence level for a likely recompete, a pre-forecast for a vehicle recompete has been noted for January 31, 2026. The primary agency overseeing the contract is the General Services Administration.

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS