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Direct AWS Technical Support & Escalation Management

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves the provision of direct technical support services from AWS to the General Services Administration (GSA), specifically for managing critical system issues within GSA's infrastructure. The support includes incident escalation, thorough root cause analysis, and coordination with AWS engineering teams to resolve high-priority problems affecting GSA systems. The contract is structured as a subcontract under NAICS code 541519, reflecting IT consulting and services. The place of performance is Washington, with the contract posted on May 29, 2026. The agency overseeing this effort is the GSA Fas Aas Region 5 within the General Services Administration. This engagement aims to ensure timely and efficient resolution of technical incidents, enhancing the reliability and performance of essential GSA cloud-based services through expert AWS collaboration and escalation management.

General Info

AWS provides technical support and incident resolution for GSA’s critical infrastructure in Washington.

Agency

General Services Administration → GSA Fas Aas Region 5View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

This scope was carved out of 4700-P71.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sole Source Justification (SSJ) FAR 52.217-8 Option to Extend Services

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No contract breakdown available.

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Timeline

PostedMay 29

subcontract

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Organization & Contact Information

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AgencyGeneral Services Administration → GSA Fas Aas Region 5

ContactsNo contacts available

OfficeN/A

Organization / Agency

General Services Administration → GSA Fas Aas Region 5

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provision of direct technical support from AWS, including incident escalation, root cause analysis, and coordination with AWS engineering teams for critical GSA system issues.

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