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Tier 1/2 Help Desk Support for LMS Users

Active

Federal

Response Deadline08/14/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract requires the provision of six months of Tier 1 and Tier 2 help desk support for users of a Learning Management System, with responsibilities centered on resolving common user issues such as login failures, course enrollment errors, and technical guidance on LMS functionality. Support must be delivered during standard business hours using a formal ticketing system to track and resolve inquiries efficiently. The engagement is structured as a subcontract under a Total Small Business Set-Aside, meaning only small businesses qualify to bid, and it falls under NAICS code 541511 for custom computer programming services. The work is performance-based in Arlington, Virginia, with a zip code of 22209. The opportunity was posted on July 24, 2026, and responses are due by August 14, 2026, with the Selective Service System serving as the contracting agency.

General Info

Six months of Tier 1 and Tier 2 LMS help desk support in Arlington, Virginia, for small businesses only.

Agency

Selective Service System (sss)View Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

Arlington, VA, 22209, USA

Set-Aside

SBA

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 24

subcontract

Response DeadlineAug 14

Submission deadline

Response Deadline

08/14/2026, 06:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencySelective Service System (sss)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Selective Service System (sss)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver 6 months of Tier 1/2 help desk support for LMS users, including resolving login issues, course enrollment assistance, and guidance on LMS features during business hours using a ticketing system.

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