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This Government Contract opportunity from Department Of Health And Human Services was posted on May 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Tier 1 & Tier 2 Help Desk and Technical Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
Utilization Management Technical Solutions RFI
Solicitation # utilization-management-technical-solutions-rfi
Noridian Healthcare Solutions, LLC is issuing a Request for Information (RFI) to identify qualified technology providers and strategic partners capable of delivering configurable technical solutions for end-to-end utilization management (UM) workflows. The primary objective is to modernize the evaluation of medical necessity, appropriateness of care, provider compliance, and program integrity for federal and state healthcare programs. The scope of the RFI covers a wide range of capabilities, including clinical operations such as intake, prior authorization, and appeals, as well as workflow automation, provider engagement portals, data interoperability using HL7, FHIR, and X12 standards, and the integration of AI and advanced intelligence. This opportunity is open to a broad range of small business entities, including SDB, WOSB, HUBZone, VOSB, and SDVOSB certifications, under NAICS code 541512. Interested respondents must notify Noridian via email to gain access to the Agiloft Contract Management System, where all official correspondence and submissions must be conducted. Responses are required to be submitted using a specific templated spreadsheet by September 21, 2026. Following a comprehensive review of the submissions, Noridian may invite selected respondents to participate in solution demonstrations during the fourth quarter of 2026. Respondents must certify that they are not debarred or suspended and have no conflicts of interest that would prohibit contracting with Noridian.
Noridian Healthcare Solutions, LLC

POSTED

about 4 hours ago

DEADLINE

in 9 days

AI Contract Overview

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This contract involves providing 40 hours of remote technical support annually focused on troubleshooting and optimizing the VFA platform. The support is categorized under Tier 1 and Tier 2 help desk services, addressing various technical issues to maintain system efficiency and user assistance. It is a subcontract issued by the FDA Office of Acquisitions and Grants Services, part of the Department of Health and Human Services. The contract is associated with NAICS code 541512, which pertains to computer systems design services. The designated place of performance is Silver Spring, with a zip code of 20993. The solicitation was posted on May 29, 2026, and responses are due by June 10, 2026. This subcontract aims to ensure ongoing technical reliability and enhanced performance of the VFA platform through specialized remote support services.

General Info

Provide 40 hours annual remote Tier 1 and Tier 2 technical support for VFA platform.

Agency

Department Of Health And Human Services → FDA Office Of Acquisitions And Grants ServicesView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Silver Spring, MD, 20993, USA

Set-Aside

NONE

Documents

This scope was carved out of FDA75F40126Q00173.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Intent to Sole Source VFA Capital Planning Database Subscription

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → FDA Office Of Acquisitions And Grants Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → FDA Office Of Acquisitions And Grants Services
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provision of 40 hours annually of remote technical support, troubleshooting, and system optimization for the VFA platform.

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