This Government Contract opportunity from Maryland was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1 & Tier 2 Service Desk Support

Closed

State & Local

Submission Closed07/14/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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AI System Implementation and Engineering Services

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1 day ago

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in about 1 month

AI Contract Overview

This contract involves providing Tier 1 and Tier 2 technical support services to residents of the State of Maryland, agency staff, and external users. Support will be delivered through multiple channels including phone, email, and ticketing systems, ensuring comprehensive assistance for various technical issues. The services fall under NAICS code 541512, indicating a focus on computer systems design and related services. Issued by the Department of Information Technology - Administration for Maryland, this subcontract was posted on June 1, 2026, with a response deadline of July 14, 2026. The contract aims to enhance the state’s technical support capabilities by addressing user needs promptly and effectively, although specific details such as the physical location of service delivery and points of contact were not disclosed. This arrangement is designed to improve overall IT help desk responsiveness and operational efficiency within the state's technology infrastructure.

General Info

Provide Tier 1 and Tier 2 tech support for Maryland residents via phone, email, and tickets.

Agency

Maryland → DoIT - Dept Of Information Technology - AdministrationView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM055927.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FC-193-26-RFP - Client Services (aka) Service Desk/Client Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 1

subcontract

Response DeadlineJul 14

Deadline has passed

Submission Closed

07/14/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyMaryland → DoIT - Dept Of Information Technology - Administration

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland → DoIT - Dept Of Information Technology - Administration

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide first- and second-level technical support to State of Maryland residents, agency staff, and external users via phone, email, and ticketing systems.

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