Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

This Solicitation opportunity from Maryland was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

FC-193-26-RFP - Client Services (aka) Service Desk/Client Services

Closed
BPM055927State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
RFP for State Based Exchange Contact Center
Solicitation # EV00000990
The Oklahoma Insurance Department, through the Office of Management and Enterprise Services, is soliciting proposals to establish a State Based Exchange Contact Center. This center will serve as a centralized hub for Marketplace-related consumer assistance, providing frontline support, specialized operational issue resolution, and inbound mail and document processing. The contract includes an initial term ending December 31, 2027, with four optional one-year renewals extending through December 31, 2031. Award selection is based on best value, evaluating a combination of technical and cost factors after a pass/fail assessment of mandatory qualifications. The selected supplier must adhere to rigorous security and compliance standards, including MARS-E / ARC-AMPE compliance, annual SOC 2 Type II certifications, and adherence to ADA and WCAG accessibility standards. Key operational requirements include the designation of a Security Officer and the implementation of industry-standard physical security for document handling. Pricing must be submitted via a specific cost proposal form, with separate pricing for language access services and optional capabilities such as AI-enabled interactions and outbound calling. All travel expenses must be included in the total bid price, and the state is exempt from state sales, use, and excise taxes.
Oklahoma Insurance Department

POSTED

2 days ago

DEADLINE

in 22 days
NAICS: 561422
New
Federal
HRBCC
Solicitation # N69199HRBCCFY272
The Department of the Navy (DON) is seeking a contractor to establish and operate the Civilian Human Resources Benefits Contact Center (HRBCC), a dedicated single-service center providing technical guidance and support to current, separated, and prospective Navy civilian employees worldwide. This Firm-Fixed-Price commercial contract, set aside for 8(a) small businesses under NAICS 561422, requires the provision of all personnel and management necessary to advise employees on federal benefit programs, including FEHB, FEGLI, TSP, FEDVIP, FSAFEDS, and FLTCIP, as well as retirement support via the Online Retirement Application. The center will operate Monday through Friday from 7:30 AM to 7:30 PM ET, with extended hours during the final three business days of open season. Key personnel requirements include a Contact Center Manager, Lead Functional Assistant, and Computer Specialist, with strict limitations on substitutions during the first 120 days of performance. The contractor must adhere to rigorous security and compliance standards, including DFARS 252.204-7012 for safeguarding Controlled Unclassified Information, providing a secure document upload portal, and ensuring ADA compliance through toll-free TTY/TDD capabilities. Performance will be measured via a Quality Assurance Surveillance Plan (QASP) utilizing AI-assisted scoring for 100% of inbound calls. Interested respondents must provide capability statements, relevant past performance from the last five years, and verification of their facilities clearance level or DCSA NISS status.
Navsup Flt Logistics Ctr Norfolk

POSTED

5 days ago

DEADLINE

in about 1 year

AI Contract Overview

Show more

The contract FC-193-26-RFP pertains to Client Services, specifically focusing on Service Desk and Client Services under the category of system management software. Issued by the Maryland Department of Information Technology - Administration, this solicitation was posted on June 1, 2026, with a response deadline set for July 14, 2026. The contract aims to procure services that enhance client support and system management capabilities within the state government’s IT infrastructure. The procurement includes specific goals to encourage business diversity, targeting a minimum participation of 20% from Minority Business Enterprises (MBE) and 2% from Veteran-Owned Small Businesses (VSBE). The place of performance is within Maryland, and the primary contact for this solicitation is Keisha Clarke, the Procurement Officer and Buyer at the agency. The contract is part of a broader effort to bolster IT service delivery and support through a structured and competitive process tailored to meet the needs of the state’s information technology operations.

General Info

Maryland seeks IT service desk support with 20% MBE and 2% VSBE participation by July 14.

Documents

2

DOIT Service Desk CCaaS RFP Pricing Sheet FC-193-26

XLSX, High priority: read this firstpricing-sheet
High

RFP FC-193-26 DoIT Client Services Maryland

PDF, High priority: read this firstrfp
High

AI Contract Breakdown

Uniform Contract Format

Sign up to view the full breakdown with detailed analysis of each section.

Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyMaryland → DoIT - Dept Of Information Technology - Administration
Contacts1 person available
OfficeMD, USA
Office AddressMD, USA
Contacts
Keisha CLARKEProcurement Officer / Buyer

Full Description

Show more
FC-193-26-RFP - Client Services (aka) Service Desk/Client Services
Category: System management software
Procurement Goals: MBE: 20.00, VSBE: 2.0

More opportunities from Maryland → DoIT - Dept Of Information Technology - Administration

Same awarding agency

New
SLED
FC0003757-DELL-DNR FY27 Refresh- (3) Custom Machines for Applications Team Programmers
Solicitation # FC0003757
Solicitation FC0003757 is a fixed-price request for the procurement of three custom Dell Pro Precision 5 16 PW516261 machines for the Maryland Department of Information Technology's Applications Team programmers. The required hardware features Intel Core Ultra 7 366H vPro processors, 32 GB LPCAMM2 memory, and 1 TB Gen5 SED Ready SSDs, with 16-inch QHD+ non-touch displays. The equipment must be ENERGY STAR qualified and EPEAT Gold with Climate+ certified. The contract includes 39 months of ProSupport Plus with accidental damage service and next business day onsite support, as well as ProDeploy client device configuration and custom imaging services. Delivery is required to Crownsville, Maryland. Eligibility for this Small Business Reserve procurement is strictly limited to certified small business vendors who are also Master Contractors under the Desktop Laptop and Tablet 2015 Master Contract BPO 060B5400007 and authorized Dell resellers. Proposals must be submitted via the eMaryland Marketplace Advantage system by November 6, 2026. Evaluation is based on the ability to provide equipment and support, manufacturer authorization, MSRP documentation, and the submission of a Mercury Affidavit. Award will be granted to the contractor deemed most advantageous to the State based on price and specified evaluation factors. Invoices must be submitted within 10 days of delivery and include proof of delivery and equipment serial numbers.

POSTED

about 21 hours ago

DEADLINE

in 9 days
View Details
NAICS: 423430
New
SLED
FC0003715-DELL-Stock Machine Order #2
Solicitation # FC0003715
Solicitation FC0003715 is a fixed-price procurement issued by the Maryland Department of Information Technology to acquire new and unused hardware to replace antiquated systems. This opportunity is specifically limited to authorized DELL resellers who are Master Contractors under the Desktop Laptop and Tablet 2015 Master Contract BPO 060B5400007. Additionally, this is a Small Business Reserve procurement, meaning the award is restricted to certified small business vendors meeting the statutory requirements of the State Finance and Procurement Article and certified by the GOSBA Small Business Reserve Program. The procurement includes the purchase of five Executive User 13 inch machines and 35 Standard User 16 inch machines, both featuring Intel Core Ultra S Processors and Copilot+ PC labeling. Proposals must be submitted electronically via the eMaryland Marketplace Advantage system by November 5, 2026. Evaluation is based on the ability to provide the requested equipment and support, authorization from the manufacturer or distributor, the provision of an MSRP sheet, and a Mercury Affidavit where applicable. Key deliverables include a three-year basic hardware service warranty with advance exchange. Equipment must be delivered to Crownsville, Maryland, and the successful contractor must provide estimated ship dates and lead times. Invoices are to be submitted via email within ten days of delivery. The state reserves the right to adjust quantities based on available funding and requires pricing to remain valid for at least 30 days following the bid due date.
Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

POSTED

1 day ago

DEADLINE

in 8 days
View Details

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS