Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →

Search

Top

Back to Contracts

Tier 2/3 Help Desk & Technical Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The contract involves providing advanced technical support services categorized under the NAICS code 541519, focusing primarily on Tier 2 and Tier 3 help desk assistance. This support is aimed at internal users, third-party filers, and agency partners, addressing issues such as troubleshooting data validation errors, resolving API connectivity problems, and managing access concerns. The contract is a subcontract issued by the Department of Labor's Itas Division A Procurement office, with the place of performance located in Washington, ZIP code 20210. Dated April 20, 2026, this subcontract does not specify a set-aside type or have a solicitation number listed. While detailed agency office contact information is not provided, the engagement centers on ensuring smooth technical operations for the involved parties through specialized, higher-tier support services. This service plays a critical role in maintaining efficient communication and data exchange within the Department of Labor and its associated stakeholders.

General Info

Subcontract for advanced Tier 2 and 3 technical support for Department of Labor, Washington.

Agency

Department Of Labor → DOL - Itas Division A ProcurementView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Washington, DC, 20210, USA

Set-Aside

NONE

Documents

This scope was carved out of 1605TA-26-F-00006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Employee Benefits Security Administration (EBSA) Employee Retirement Income Security Act of 1974 (ERISA) Filing Acceptance System II (EFAST2) - Justification

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedApr 20

subcontract

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Labor → DOL - Itas Division A Procurement

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Labor → DOL - Itas Division A Procurement

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Provide advanced technical support for internal users, third-party filers, and agency partners, including troubleshooting data validation errors, API connectivity, and access issues.

Similar Contracts

Same NAICS industry code

Digital Account and Software Configuration Specialist

California Department of Corrections & Rehabilitation

POSTED

DEADLINE

Performance, Stress, and Reliability Testing Services

Gwinnett County Government

POSTED

DEADLINE

Sole Source - Libera - FY27

Solicitation # SRC0000036253

POSTED

DEADLINE

IT Security & Data Privacy Compliance

Administrative Services, Tax-dept Of Taxation

POSTED

DEADLINE

IT Asset & Configuration Management

Nhs Gloucestershire Integrated Care Board

POSTED

DEADLINE

IT Service Desk & End-User Support

Nhs Gloucestershire Integrated Care Board

POSTED

DEADLINE

Annual Support & Maintenance

Acquisitions - Aqm Momentum

POSTED

DEADLINE

Data Migration Services

Acquisitions - Aqm Momentum

POSTED

DEADLINE

Database Technical Support and Maintenance

Rpo Central (36C24C)

POSTED

DEADLINE

Cytiva Chromatography Software Maintenance

National Institutes Of Health Olao

POSTED

DEADLINE

IT Asset Accountability & Support

W6QM Micc-Ft Benning

POSTED

DEADLINE

Technical & Audiovisual (AV) Support Services

FA5215 766 Ess Pkp

POSTED

DEADLINE

More opportunities from Department Of Labor → DOL - Itas Division A Procurement

Same awarding agency

Data Distribution & Interface ManagementThis contract, titled "Data Distribution & Interface Management," involves managing the secure daily transmission of data to key federal agencies including the IRS, PBGC, and EBSA, in compliance with IRD requirements. The scope encompasses ensuring the encryption of data, performing integrity checks to maintain data accuracy, and resolving any failures that arise during the data distribution process. This is a subcontract opportunity under the Department of Labor’s Itas Division A Procurement, with the place of performance located in Washington, DC, zip code 20210. The contract aligns with NAICS code 519130, which pertains to internet publishing and broadcasting and web search portals. While specific solicitation numbers and set-aside details are not provided, the primary agency involved is the Department of Labor, reflecting the critical nature of securely handling sensitive data exchanges with regulatory bodies. The responsibilities require robust technical measures to protect data confidentiality and integrity, ensuring compliance and operational continuity for the agencies served.

Internet Publishing and Broadcasting and Web Search Portals

POSTED

DEADLINE

Security & Compliance Artifact PreparationThe contract involves the preparation and delivery of FedRAMP Moderate compliance documentation, specifically including the System Security Plan (SSP), risk assessment, and continuous monitoring artifacts. It is classified as a subcontract under NAICS code 541618, which relates to management consulting services. The work is commissioned by the Department of Labor's ITAS Division A Procurement, with the place of performance located in Washington, DC, ZIP code 20210. This contract aims to ensure compliance with federal security standards by providing comprehensive documentation necessary for maintaining the FedRAMP Moderate authorization level. The tasks focus on developing key security and compliance artifacts, essential for risk management and ongoing monitoring within the federal cloud environment. Though the contract does not specify set-aside details, solicitation numbers, or points of contact, it is accessible via the federal contracting platform SAM.gov for further reference.

Other Management Consulting Services

POSTED

DEADLINE

Transition/Knowledge Transfer Plan DevelopmentThis contract involves the development and execution of a formal Transition/Knowledge Transfer Plan for the Department of Labor's ITAS Division A Procurement. The plan includes clearly defined milestones, exit criteria, and validation testing to guarantee that the government fully assumes ownership of all project artifacts. The objective is to ensure a smooth handover process where critical knowledge and documentation are effectively transferred, minimizing operational disruptions. The contract is classified as a subcontract under the NAICS code 541611, which pertains to administrative management and general management consulting services. The work will be performed primarily in Washington, DC, with the postal code 20210. No set-aside status or organization type restrictions are specified. This effort supports the Department of Labor's focus on improving management processes and capabilities through structured transition strategies.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Infrastructure-as-Code (IaC) & Cloud Environment DocumentationThis contract involves the development of Infrastructure-as-Code (IaC) templates such as Terraform and CloudFormation, alongside environment specifications and deployment runbooks. The goal is to facilitate the transition of cloud infrastructure to a Department of Labor (DOL) owned cloud tenant, ensuring a streamlined and automated cloud environment setup. The work is focused on producing comprehensive documentation and code assets that support efficient deployment and management of cloud resources. Issued as a subcontract under NAICS code 541511, this contract is managed by the Department of Labor’s ITAS Division A Procurement office, with the place of performance specified as Washington, DC area (zip code 20210). Although specific details such as the solicitation number and points of contact are not provided, the scope emphasizes expertise in cloud infrastructure automation, environment configuration, and operational runbook creation to support the DOL’s cloud migration and management objectives.

Custom Computer Programming Services

POSTED

DEADLINE

Annual EFAST2 Rollover & Release ManagementThe contract involves executing the annual system rollover for filing years 2026 through 2028, focusing on key activities such as code deployment, configuration updates, regression testing, and coordinating cutover processes in line with agency deadlines. This work ensures the smooth transition and maintenance of the EFAST2 system, which is critical for the Department of Labor's filing operations. Awarded as a subcontract under the Department of Labor’s ITAS Division A Procurement, the contract falls under NAICS code 541512, indicating it pertains to computer systems design services. The performance location is Washington, DC, with a ZIP code of 20210. The contract emphasizes timely and precise release management to maintain system integrity and compliance with established schedules.

Computer Systems Design Services

POSTED

DEADLINE

EFAST2 System Operations & Maintenance (O&M)The contract focuses on the continuous operation, monitoring, and maintenance of the EFAST2 platform to support the annual Form 5500 filing cycle. It requires maintaining a high availability target of 99.9% uptime, ensuring the platform remains reliable and accessible during critical filing periods. Key responsibilities include system patching to address security and performance updates, incident response to quickly resolve any operational issues, and ongoing performance tuning to optimize the system's efficiency. This subcontract, posted on April 20, 2026, falls under NAICS code 518210, which pertains to data processing, hosting, and related services. It is awarded by the Department of Labor’s ITAS Division A Procurement, with the place of performance located in Washington, DC, zip code 20210. The contract is essential for supporting the Department of Labor’s regulatory requirements efficiently through robust IT system management, ensuring stakeholders can submit required reports without disruption.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 650+ contractors already using CLEATUS