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Tier 2 Application Support and Troubleshooting

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing Tier 2 application support and troubleshooting for the SAP Retail Cloud, requiring in-depth technical analysis to resolve complex issues including debugging, performance tuning, and integration failures. The work demands close coordination with SAP Tier 3 support teams to ensure timely and effective resolution of technical problems impacting system functionality and user operations. The tasks are centered on maintaining high availability and optimal performance of SAP Retail Cloud environments, with a focus on root cause identification and implementation of sustainable fixes. This subcontract is issued under the NAICS code 541513 for computer systems design services, with a response deadline of August 3, 2026, and a posted date of July 29, 2026. Performance is expected to occur at a location identified with the city code 24420, tied to the Department of Defense via its contracting office W6QK Acc-Apg Cont Ct Software Sector. While no specific point of contact or set-aside details are provided, the solicitation is open to qualified subcontractors capable of delivering expert-level SAP Retail Cloud support within the constraints of a federal procurement framework.

General Info

Tier 2 SAP Retail Cloud support with troubleshooting, performance tuning, and coordination with SAP Tier 3 for DoD system availability.

Agency

Department Of Defense → W6QK Acc-Apg Cont Ct Software SectorView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

24420, VA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QK Acc-Apg Cont Ct Software Sector
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → W6QK Acc-Apg Cont Ct Software Sector
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Office AddressN/A
ContactsNo contact information available

Full Description

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Perform in-depth analysis and resolution of technical issues in the SAP Retail Cloud, including debugging, performance tuning, integration troubleshooting, and coordination with SAP Tier 3.

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