This Government Contract opportunity from Department Of Defense was posted on June 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Tier 2 Help Desk and End-User IT Support
Contract Overview
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AI Contract Overview
The contract seeks a small business to provide Tier 2 help desk and end-user IT support for IMIT, network, and application issues across both NIPRNET and SIPRNET environments, utilizing phone, email, and ticketing systems to resolve incidents and guide users. This support includes in-depth troubleshooting, technical guidance, and full ticket resolution to ensure operational continuity for defense personnel. The work must be performed at a location with a zip code of 78234 under the oversight of the Department of Defense through the W6QM Micc-Fdo Ft Sam Houston office. This is a total small business set-aside under FAR 19.5, categorized under NAICS code 541512 for computer systems design services, and is structured as a subcontract. Interested parties must submit proposals by July 16, 2026, at 4:00 PM Eastern Time, with the solicitation posted on June 17, 2026. The opportunity is exclusive to Small Business Administration-verified small businesses and requires proficiency in securing and supporting classified and unclassified defense networks through standard help desk protocols.
General Info
Agency
NAICS
Place of Performance
TX, 78234, USASet-Aside
Documents
This scope was carved out of W9124J-27-R-ENTR.
The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.
ENTERPRISE IT SUPPORT
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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