ENTERPRISE IT SUPPORT

This contract opportunity, identified as W9124J-27-R-ENTR and titled ENTERPRISE IT SUPPORT, is a sources-sought notice issued by the U.S. Army Office of the Surgeon General and Headquarters Medical Command to gather market information for a future firm-fixed price acquisition supporting Army-wide information management and information technology infrastructure across CONUS and OCONUS locations. The requirement is set aside exclusively for small businesses under NAICS code 541513 and encompasses a broad spectrum of IT services including network operations, database management, cloud operations, help desk support, and application management for critical systems such as eMass and APMS across NIPRNET and SIPRNET environments. Performance locations include the National Capital Region, Joint Base San Antonio, Falls Church, Ft Detrick, and Aberdeen Proving Ground, with the contractor expected to provide fully cleared personnel holding at least a SECRET clearance, maintain a secret-level facility clearance, and comply with DoD 8570 and DFARS [phone hidden] security standards. The contractor must also possess CMMI Level III and ISO 9001 certifications, hold Help Desk Institute Support Center Certification, and submit a Quality Control Plan within 30 days of award, with ongoing compliance required to meet performance metrics such as 95% ticket solvency and strict documentation standards. The contract will involve a 12-month base period with optional extensions ranging from 4 to 12 months, and requires strict adherence to procedural requirements including a 14-day phase-in period and a 120-day advance submission of a phase-out plan. The government will assess proposals based on pass/fail gates related to HDI certification and firm commitment from designated key personnel, with selection based on best value rather than lowest price. All deliverables must be submitted electronically via MS Office formats, and financial and performance reporting is required monthly through the Procurement Integrated Enterprise Environment, with invoicing due by the 10th of each month. The contractor is responsible for all quality control, including continuous process improvement, root cause analysis, and customer feedback mechanisms, while the Contracting Officer’s Representative will monitor performance, issue technical interpretations, and coordinate access to government-furnished property without altering contract terms. The government will conduct post-award orientation and quarterly performance reviews at no additional cost, and all contractor labor hours must be reported annually via SAM. Responses to this sources-sought notice are limited to ten pages and