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Tier 2/Tier 3 Help Desk & Application Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract is for Tier 2 and Tier 3 help desk and application support services for legacy systems operated by the Defense Information Systems Agency, a component of the Department of Defense. The scope of work includes ongoing operational support such as resolving technical tickets, providing direct user assistance, and monitoring system performance to ensure continuity and reliability of critical infrastructure. This is an 8(a) Sole Source subcontract, meaning it is awarded exclusively to a business certified under the Small Business Administration’s 8(a) program, which targets economically and socially disadvantaged entrepreneurs. The NAICS code 541513 identifies the work as computer facilities management services. Performance is required at a location in St. James, Maryland, with a response deadline of July 14, 2026, and the solicitation was posted on June 26, 2026. The contract is structured to maintain essential functionality of aging systems through dedicated technical support teams with advanced troubleshooting capabilities.

General Info

8(a) sole source for legacy system support at St. James, Maryland, due July 14, 2026.

Agency

Department Of Defense → Defense Information Systems AgencyView Agency

NAICS

541513 - Computer Facilities Management Services View NAICS

Place of Performance

St James, MD, 20755, USA

Set-Aside

8A

Documents

(0)

No documents available

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Timeline

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Submission deadline

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Information Systems Agency
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Defense Information Systems Agency
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing operational support for DISA legacy systems including ticket resolution, user support, and system monitoring.

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