Tier 2/Tier 3 Technical Support Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The contract provides for ongoing Tier 2 and Tier 3 technical support services for deployed Cisco systems, encompassing comprehensive troubleshooting, configuration management, and performance optimization. Services are delivered with strict service level agreements that guarantee defined response times, ensuring timely resolution of critical issues and sustained system reliability. The scope is focused on maintaining the integrity and efficiency of Cisco infrastructure, with support tailored to address complex technical challenges beyond basic Tier 1 assistance. This is a subcontract under the State Fiscal Accountability Authority of South Carolina, solicited on July 7, 2026, with responses due by August 24, 2026. It falls under NAICS code 541519 for other computer-related services, reflecting its specialized nature in enterprise network support. While no specific performance location or point of contact is provided, the work is expected to support state-level systems across South Carolina under the oversight of the agency. The solicitation is openly accessible via the South Carolina Business Opportunities portal for interested vendors.
General Info
Agency
NAICS
Place of Performance
SC, USASet-Aside
Documents
This scope was carved out of 5400029495.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
STC FOR CISCO HARDWARE, SOFTWARE PRODUCT
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