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Tier 3 Help Desk & Technical Support (Exchange SME)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the U.S. Secret Service under the Department of Homeland Security requires a Subject Matter Expert to provide Tier 3 help desk and technical support. The primary focus is on resolving complex Exchange issues, specifically regarding mailbox recovery, transport rules, DAG configurations, and the integration of security tools. The performance of these services will take place in Washington, D.C. 20223. The contract is categorized under NAICS code 541519 and was posted on August 14, 2026.

General Info

Tier 3 technical support for US Secret Service Exchange issues in Washington, DC.

Agency

Department Of Homeland Security → U S Secret Service

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, 20223, USA

Set-Aside

NONE

Documents

This scope was carved out of FY26-71.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

System Administrator (ESB) – Exchange SME Support

AI Contract Breakdown

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Timeline

PostedAug 14

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → U S Secret Service

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → U S Secret Service

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide expert-level technical support for complex Exchange issues, including mailbox recovery, transport rules, DAG configurations, and integration with security tools.

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