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Tier 3 Technical Support Services

Active

International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Tier 3 Technical Support Services involves providing high-level third-line technical assistance for prime contractors managing digital products for The Careers and Enterprise Company. The primary focus is the resolution of complex technical issues escalated from Tier 1 and Tier 2 support, as well as the management of critical technical bugs and system outages to ensure the ongoing operation of hosted products. The service provider will utilize ticketing systems and remote diagnostic tools to maintain system stability and performance. Classified under NAICS code 541513, this engagement is centered on delivering specialized technical expertise to maintain the integrity and availability of the agency's digital infrastructure.

General Info

Subcontract for Tier 3 technical support resolving complex issues and managing system outages.

Agency

The Careers and Enterprise Company

NAICS

541513 - Computer Facilities Management Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of 1169.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Support for CEC Digital Products

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Timeline

PostedOct 2

subcontract

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Organization & Contact Information

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AgencyThe Careers and Enterprise Company

ContactsNo contacts available

OfficeN/A

Organization / AgencyThe Careers and Enterprise Company

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides high-level third-line technical support for prime contractors on The Careers and Enterprise Company (CEC) digital products. Resolves complex technical issues escalated from Tier 1 and Tier 2 support and supports the ongoing operation of hosted products using ticketing systems and remote diagnostic tools. Delivers resolution of critical technical bugs and system outages.

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