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Tier I and Tier II Technical Support

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract entails the provision of Tier I and Tier II technical support services for audiovisual (AV) and conferencing systems on an ongoing basis. The scope includes troubleshooting, remote diagnostics, performing software updates, and providing user assistance to ensure the smooth operation and maintenance of these systems. The work is intended to be performed across Canada, supporting the Government of Canada's Shared Services Canada agency. Issued as a subcontract opportunity under NAICS code 541512, this contract was posted on January 16, 2026, with a response deadline set for January 27, 2030. Although there is no specified type of set-aside or particular organization type requirement, the contract emphasizes continuous technical support to enhance system reliability and user satisfaction within government operations. The opportunity serves to maintain critical communication infrastructure through skilled technical intervention and system upkeep.

General Info

Provision of ongoing Tier I and II AV system support for Shared Services Canada nationwide.

Agency

Government of Canada → Shared Services CanadaView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

This scope was carved out of R170329/A.

The full solicitation package (27 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Supply Arrangement for Technical Integration Services for Conferencing and Audiovisual Solutions

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Timeline

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Organization & Contact Information

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AgencyGovernment of Canada → Shared Services Canada
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Shared Services Canada
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing technical support for AV and conferencing systems, including troubleshooting, remote diagnostics, software updates, and user assistance.

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