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Tier II Desktop Systems Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

0, TX, 78234, USA

Set-Aside

NONE

Documents

This scope was carved out of HT9426-27-LBA-01-RFI.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT Support Services

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Defense → Army Medical Resources Acq Activity
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs hands-on touch labor IT support for prime contractors on Defense Health Agency projects for the USAISR. Installs computer hardware and software, performs data preservation and migration to new PCs, and resolves service requests across Windows, Linux, UNIX, and Mac operating systems. Provides incident resolution, asset management, and service desk reporting. Delivers fully functional user workstations and migrated data.

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IT Support Services
Solicitation # HT9426-27-LBA-01-RFI
The United States Army Institute of Surgical Research (USAISR), under the Defense Health Agency, has issued a Request for Information (RFI) solicitation number HT9426-27-LBA-01-RFI for IT Support Services. This is a sources-sought action for planning purposes to identify capable providers for technical and management expertise at Joint Base San Antonio (JBSA) – Fort Sam Houston, Texas. The scope of work is divided into five functional objectives: Desktop Systems Support for Windows, Linux, UNIX, and Mac; Radiology and Image (R&I) support for Picture Archiving and Communications Systems (PACS); Virtual Machine Infrastructure maintenance; System Administrator support for mission servers; and Internet, Intranet, and SharePoint sustainment. Required technical competencies include experience with VMWARE vSphere 6.0, Veeam, Cisco Ethernet switches, Brocade fiber channel switches, SAN systems, and Windows Server 2012. The contractor will be responsible for incident and service management, utilizing DHA approved automated monitoring tools to ensure system availability. Interested respondents must submit a capability statement not exceeding five pages, along with a completed company information table including SAM registration and small business classifications, to Lindsey Arthur and Jeremy McMurry by 10:00 am Eastern on October 9, 2026. This RFI is for information gathering only and does not constitute a formal solicitation or contractual obligation.
Other Computer Related Services

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about 13 hours ago

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