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SaaS Technical Support and Administrator Training

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Fort Leavenworth, KS, 66027, USA

Set-Aside

NONE

Documents

This scope was carved out of Library-Authentication-RFI.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CAC Library Consortium Authentication Solution

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QM Micc-Ft Leavenworth
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical help desk services and administrator training for prime contractors on U.S. Army Combined Arms Command (CAC) Library Program projects. Delivers virtual training on interface navigation, roles, and report generation. Maintains a Cybersecurity Incident Response Plan and provides electronic reference guides. Operates a technical help desk to resolve system issues. Delivers training sessions, administrator guides, and SLA-based support.

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NAICS: 541513
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Pae Mission Systems

POSTED

about 20 hours ago

DEADLINE

in 12 days
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More opportunities from Department Of Defense → W6QM Micc-Ft Leavenworth

Same awarding agency

NAICS: 519290
New
Federal
CAC Library Consortium Authentication Solution
Solicitation # Library-Authentication-RFI
The Department of Defense, specifically the W6QM Micc-Ft Leavenworth for the U.S. Army Combined Arms Command (CAC) Library Program, is seeking a commercial off-the-shelf (COTS), Software as a Service (SaaS) library authentication and electronic resource proxy subscription. This solution will support one enterprise Program Office instance and eighteen individual library instances, requiring native integration with the Ex Libris Alma / Primo VE environment. The primary objective is to provide secure, seamless remote access to licensed electronic resources via Single Sign-On (SSO) and attribute-based authorization, utilizing SAML 2.0 or OpenID Connect standards. The solution must operate across both Army Unified Directory Services and commercial internet networks while complying with DoD cybersecurity, privacy, and Section 508 accessibility standards. The project is scheduled for a 2027 implementation, beginning with an implementation period from March 1, 2027, to April 14, 2027, followed by a twelve-month base period starting April 15, 2027, and six subsequent twelve-month option periods extending through April 14, 2034. Key deliverables include a branded login page, comprehensive usage reporting, virtual administrator training, and successful User Acceptance Testing involving the Library Enterprise Division and at least three libraries. This is a sources-sought notice under NAICS 519290, and the government is requesting information regarding vendor capabilities, business size standards, and past performance.
Web Search Portals and All Other Information Services

POSTED

2 days ago

DEADLINE

in 28 days
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