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System Administration & Technical Help Desk Support (O&M)

Active

Federal

Response Deadline10/28/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for System Administration and Technical Help Desk Support provides critical technical administration and end-user support for NGA messaging application projects. The scope of work includes managing incidents, problems, and discrepancies through both on-site and help desk operations and maintenance. Key responsibilities involve managing intelligence reporting across ITS, GENSER, and DSSCS formats, as well as handling user profile management and performing retrospective search queries to ensure system uptime and the resolution of technical tickets. The project is based in Springfield, Virginia, and falls under NAICS code 541513. Due to the sensitive nature of the intelligence reporting and system access, personnel are required to hold a Top Secret clearance with HCS, SI-G, KLM, and TK access. The opportunity is managed by the Department of Defense with a response deadline of October 28, 2026.

General Info

TS cleared system administration and help desk support for NGA messaging in Springfield, Virginia.

Agency

Department Of Defense → Attn: Ms S84 - Ocs

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Springfield, VA, 22150, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI_MessageOperations.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information - Message Operations and Information Exchange Support

AI Contract Breakdown

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Timeline

PostedSep 28

subcontract

Response DeadlineOct 28

Submission deadline

Response Deadline

10/28/2026, 09:00:00 PM UTCin 30 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Attn: Ms S84 - Ocs

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Attn: Ms S84 - Ocs

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical administration and end-user support for prime contractors on NGA messaging application projects. Manages incidents, problems, and discrepancies via on-site and help desk O&M. Manages intelligence reporting in ITS, GENSER, and DSSCS formats, including user profile management and retrospective search/queries. Requires TOP SECRET // HCS / SI-G / KLM / TK clearance. Delivers resolved technical tickets and maintained system uptime.

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