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Software Maintenance and Technical Support

Active

Federal

Response Deadline10/12/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Software Maintenance and Technical Support subcontract for the Library of Congress provides essential technical assistance, patch management, and warranty fulfillment for prime contractors working on National Library Service projects. Based in Washington, the contractor is responsible for correcting defects during a 12-month warranty period and must adhere to specific performance benchmarks and throughput metrics. To ensure operational efficiency, the contractor maintains a 24-hour response time for all support requests submitted via telephone, email, or the designated portal. Key deliverables include the provision of software patches and detailed support logs to document all maintenance activities.

General Info

Software maintenance and technical support for Library of Congress projects with 24-hour response.

Agency

Library Of Congress → Contracts Services

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Washington, DC, 20540, USA

Set-Aside

NONE

Documents

This scope was carved out of 2027-NLS-0075.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TTS for DTB Pilot - Request for Information

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Timeline

PostedSep 24

subcontract

Response DeadlineOct 12

Submission deadline

Response Deadline

10/12/2026, 09:00:00 PM UTCin 17 days

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Organization & Contact Information

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AgencyLibrary Of Congress → Contracts Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyLibrary Of Congress → Contracts Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, patch management, and warranty fulfillment for prime contractors on National Library Service (NLS) projects. Maintains a 24-hour response time for support requests via email, portal, and telephone, and corrects defects during the 12-month warranty period. Adheres to SOW performance benchmarks and throughput metrics. Delivers support logs and software patches.

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