Training and Compliance Program Delivery

The contract requires the development and delivery of annual compliance training programs for call center staff, covering critical areas including HIPAA regulations, cybersecurity protocols, Rules of Behavior, and Veterans Affairs policies. Training must be designed for effective knowledge retention and operational adherence, with comprehensive tracking systems in place to monitor completion rates and ensure accountability across all participants. Detailed audit-ready reporting is mandatory to demonstrate compliance with federal standards and support internal and external reviews. This is a subcontract set aside exclusively for Service-Disabled Veteran-Owned Small Businesses, identified under NAICS code 611430 for Other Schools and Instruction. The opportunity was posted on June 22, 2026, with proposals due by July 3, 2026, at 4:00 PM EST. Performance will be primarily conducted at the designated location in Erie, Pennsylvania, with a zip code of 16504. The contracting office is the Department of Veterans Affairs, specifically the 244-NETWORK Contract Office 4, and all deliverables must align with federal compliance expectations for VA operations.