Training & Technical Assistance for Crisis Response Teams

Dallas Area Rapid Transit is seeking a subcontractor to develop and deliver comprehensive training programs for its staff, focusing on de-escalation techniques, trauma-informed care, cultural sensitivity, HIPAA compliance, and transit-specific operational protocols. The training initiatives must be tailored to the unique challenges faced by crisis response teams operating within a public transit environment, ensuring personnel are equipped to handle sensitive situations with professionalism and empathy. The contract requires the subcontractor to design, implement, and evaluate these programs with measurable outcomes that align with organizational goals and regulatory standards. The opportunity is posted with a response deadline of July 15, 2026, and falls under NAICS code 611430 for other schools and instruction. The work is expected to be performed in Texas under the oversight of DART, though specific location details are not provided. This subcontract aims to enhance workforce preparedness and institutional competency in serving a diverse and often vulnerable public, with an emphasis on safety, legal compliance, and culturally responsive practices. All proposals must demonstrate relevant expertise in adult learning, crisis intervention, and public transportation contexts to be considered.