Training and User Support Services

The contract titled Training and User Support Services is a subcontract issued by the Department of Veterans Affairs through the 262-NETWORK Contract Office 22, aimed at delivering comprehensive training and ongoing user support to clinicians and administrators for the successful adoption of a scheduling system. The scope includes developing and implementing role-based training programs tailored to different user groups, enabling effective use of the system’s self-service features and access controls to enhance operational efficiency and user confidence. Support services must be responsive and sustained, ensuring users can navigate the system independently and resolve issues with minimal disruption to clinical and administrative workflows. The solicitation was posted on May 8, 2026, with a response deadline of May 22, 2026, at 11:30 PM. The NAICS code 611430 confirms the service falls under professional and commercial training, indicating a focus on instructional design and educational delivery rather than general consulting. The place of performance and specific location details are not provided, suggesting the work may be conducted remotely or across multiple VA facilities. This subcontract requires a vendor with demonstrated expertise in healthcare system user support, adult learning principles, and the ability to coordinate training across diverse clinical and administrative roles within a large federal healthcare environment.