This Government Contract opportunity from Hawaii was posted on January 8, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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TRS Call Center Operations – Communication Assistant (CA) Services

Closed

State & Local

Submission Closed02/09/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517911

SLED

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Telemetry and Remote Communications Systems IntegrationThis subcontract involves the configuration and integration of wireless telemetry systems designed for real-time data transmission from remote stream gage locations. Managed by the California Department of Water Resources, the project focuses on establishing reliable remote communications to ensure the efficient flow of hydrological data. The work is categorized under NAICS code 517911 and is designated for performance in Merced, California. The project was posted on December 4, 2025, and is focused on the technical implementation of telemetry infrastructure to support water resource monitoring.

California Water Resources, Department of

POSTED

11 months ago

DEADLINE

N/A

AI Contract Overview

The TRS Call Center Operations subcontract, issued by the Hawaii Department of Commerce & Consumer Affairs, requires the provision of 24/7 staffing for trained Communication Assistants. These professionals are responsible for facilitating relay calls between standard phone users and individuals with speech or hearing disabilities, utilizing real-time transcription and American Sign Language interpretation to ensure seamless communication. This opportunity was posted on January 8, 2024, with a response deadline of February 9, 2024. Classified under NAICS code 517911, the contract focuses on specialized telecommunications services to maintain essential accessibility standards for the state of Hawaii.

General Info

Hawaii DCCA subcontract for 24/7 relay call center staffing for speech and hearing disabilities.

Agency

Hawaii → Commerce & Consumer Affairs

NAICS

517911 - Telecommunications Resellers

Place of Performance

HI, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-PUC-24-03.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Telecommunications Relay Service

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJan 8

subcontract

Response DeadlineFeb 9

Deadline has passed

Submission Closed

02/09/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyHawaii → Commerce & Consumer Affairs

ContactsNo contacts available

OfficeN/A

Organization / AgencyHawaii → Commerce & Consumer Affairs

Office AddressN/A

ContactsNo contact information available

Full Description

Provide 24/7 staffing of trained Communication Assistants to handle relay calls between individuals with hearing or speech disabilities and standard phone users, including real-time transcription and ASL interpretation as needed.

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