Twilio Customer Engagement
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The contract involves the procurement of communication credits through Twilio to enable the Special Education Transportation division of the District of Columbia to send automated text, phone, and email notifications to parents and schools regarding student transportation arrangements. These notifications are critical for timely updates on pick-up and drop-off times, route changes, delays, or service disruptions affecting special education students. The system is designed to improve communication efficiency, ensure parent and school awareness, and support consistent service delivery for students with special transportation needs. The forecast was posted on July 23, 2026, and while specific funding amounts or duration are not provided, the intent is to secure a scalable and reliable communications infrastructure from Twilio to handle high volumes of outbound interactions. The contract is forecasted under the agency name Special Education Transportation and is associated with the District of Columbia government, though no NAICS code, set-aside details, or physical performance location are specified.
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