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This Government Contract opportunity from Texas was posted on August 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

TX-UNPS Help Desk Support

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Maintenance Support for Priority Dispatch Software Sole Source 26-27
Solicitation # SS PS TS 26 27
Escambia County Public Safety is seeking quotes for a sole source contract for Maintenance Support for Priority Dispatch Software for fiscal year 2027, covering the period from October 1, 2026, to September 30, 2027. The selected provider will be responsible for routine maintenance, including regular updates, patches, version upgrades, and proactive system health monitoring. Key technical requirements include the ability to modify original software source code for enhancements and bug fixes, the implementation of robust security measures, and the provision of a secure, reliable VPN connection for support activities. The vendor must also provide customizable reports that interface with the Priority Dispatch database and offer advanced user support and training. The contract mandates a strict Service Level Agreement requiring 24/7/365 availability, with a critical response time of within 30 minutes for system outages. Qualified respondents must demonstrate extensive knowledge of Priority Dispatch software and experience managing mission-critical applications. Deliverables include detailed records of all maintenance activities, user support interactions, and a comprehensive schedule of planned updates and potential downtime. This solicitation, numbered SS PS TS 26 27, requires electronic submission by November 10, 2026, and is managed by the Purchasing Coordinator, Tammy Straughn.
Public Safety

POSTED

about 18 hours ago

DEADLINE

in 6 days

AI Contract Overview

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The TX-UNPS Help Desk Support subcontract provides first and second-tier technical support for prime contractors working on Texas Department of Agriculture facility projects. Services are available Monday through Friday from 6:00 am to 6:00 pm, with a requirement for same-day responses to issues submitted through a web-based tracking system. The contractor is responsible for delivering daily support logs and resolved tickets while adhering to TDA record retention schedules and Exhibit K data security standards. This opportunity falls under NAICS code 541519 and is associated with the Texas Department of Agriculture. The response deadline for this subcontract is September 8, 2026.

General Info

TDA help desk subcontract for technical support; response deadline is September 8, 2026.

Agency

Texas → Department of Agriculture

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 5510001019.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TX-UNPS Access for Child Nutrition Programs

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → Department of Agriculture
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → Department of Agriculture
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs first and second-tier technical support for prime contractors on Texas Department of Agriculture (TDA) facility projects. Provides support Monday–Friday, 6:00 am to 6:00 pm, ensuring same-day response to issues via a web-based issue tracking system. Maintains records according to TDA record retention schedules and Exhibit K data security requirements. Delivers daily support logs and resolved tickets.

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