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UCC Ongoing Service Support

Active

Federal

Response Deadline12/03/2026, 11:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The UCC Ongoing Service Support subcontract involves providing specialized technical support and operational management for prime contractors on NCIA projects based in Belgium. The scope of work focuses on Tier 2 and 3 technical support, including system patching, performance monitoring, and user troubleshooting for messaging, video, and voice services. To ensure operational efficiency, the contractor will utilize system monitoring software and ITSM tools such as ServiceNow to maintain system uptime and resolve incidents according to established service level agreements. This opportunity is issued under NAICS code 541513 through the Department of Commerce Bureau of Industry and Security. Due to the nature of the projects, all personnel are required to hold a NATO SECRET clearance. Interested parties must submit their responses by the deadline of December 3, 2026.

General Info

Technical support subcontract for NCIA projects in Belgium requiring NATO SECRET clearance.

Agency

Department Of Commerce → Bureau Of Industry And Security

NAICS

541513 - Computer Facilities Management Services

Place of Performance

BEL

Set-Aside

NONE

Documents

This scope was carved out of RFI-CO-424402-UCC.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

NATO Request for Information: Unified Communications and Collaboration Solution

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Timeline

PostedOct 26

subcontract

Response DeadlineDec 3

Submission deadline

Response Deadline

12/03/2026, 11:00:00 AM UTCin about 1 month

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Organization & Contact Information

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AgencyDepartment Of Commerce → Bureau Of Industry And Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Commerce → Bureau Of Industry And Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and operational management for prime contractors on NCIA projects. Performs Tier 2/3 technical support, system patching, performance monitoring, and user troubleshooting for voice, video, and messaging services. Utilizes ITSM tools such as ServiceNow and system monitoring software. Requires NATO SECRET clearance. Delivers system uptime and incident resolution per SLA.

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