UDOT Request for Information - Back Office System

The Utah Department of Transportation (UDOT) has issued a Request for Information (RFI) to gather industry feedback on draft specifications for a Back Office System intended to support operational, payment, and customer service functions. This RFI, posted on August 22, 2025, with a response deadline of September 30, 2025, is a non-binding, informational request designed to inform future procurement efforts. It does not constitute a solicitation for proposals or proposals for a contract, nor will it result in any award. Interested parties are encouraged to register in the online bidding system to receive future notifications and to submit comments or proposed revisions via email or through the bid platform. The process emphasizes confidentiality protections under Utah law, allowing respondents to claim business confidentiality for sensitive non-public information, excluding pricing proposals which are considered public. The draft documents released for review include a scope of work, performance standards, and draft performance requirements centered around system availability, data exchange, cybersecurity, and payment processing. Key performance indicators (KPIs) specify that the system must maintain 99% uptime, process payments accurately and promptly, and protect customer data, with non-compliance points assessed for failures that can lead to monthly invoice reductions up to 35%. The procurement process is performance-based, with no explicit contract clauses, FAR references, or detailed pricing schedules included at this stage. The documents also outline administrative procedures for confidentiality claims, response formatting, and submission instructions, with addresses provided for both electronic and physical responses. Overall, the RFI serves as an industry engagement tool to refine requirements before issuing a formal solicitation, with all responses remaining the property of UDOT and non-binding in nature.