Unaccompanied Alien Children Office of the Ombuds (UACOO) Electronic Case Management Record System (ECMRS)

The Unaccompanied Alien Children Office of the Ombuds requires a secure, FedRAMP-authorized Electronic Case Management Record System to handle confidential complaint intake, case investigations, workflow automation, reporting, and records management. The system must encompass full lifecycle support including software licensing, configuration, data migration, user training, operations, maintenance, and ongoing technical support to ensure continuous, secure, and compliant operations. All components must meet federal security standards to protect sensitive information related to unaccompanied alien children and their cases. The procurement is forecasted under NAICS code 541512 and falls under the Office of the Assistant Secretary for Administration. Sharee Richardson serves as both the Program Point of Contact and Contracting Officer, with all communications routed through her HHS email. The system must be deployed and operated in a manner that aligns with federal regulatory requirements, though specific performance location details are not provided. The forecast indicates future intent to issue a solicitation, with no set-aside designation or contract type currently specified.