Unified Communication (UC): Telecom Program Management and UNS Support

The scope and expectations for this acquisition is a performance-based acquisition with mission-oriented, outcome-driven performance measures and incentives. As with all technology-based programs, UC's services go through rapid changes that require frequent projects be started and stopped. This dynamic environment requires experienced, telecommunications project managers that can manage a variety of projects to include: Telecommunications Project Management Support This program support includes the ongoing development, support, test, enhancements and upgrades to the portfolio of programs included in this task order. There is a requirement to maintain the continuity of operations which require a high level of the required skills sets, IRS clearances, access to environments and other support operations that are available upon contract award. Business Capabilities: The contractor shall have the knowledge, skill and abilities to be able to work on the following systems, hardware and software: Windows 7 & 10; Microsoft Office 360 suite of software. For Enterprise e-Fax: AudioCode Mediant 3K servers, AudioCode Mediant 800 server, BISCOM Faxcom and SFT software/licenses, SQL 2005. For Enterprise File Storage: Documentum / XcP suite of tools, Interface and file synching between Active Directory and the Biscom Numbers database. OpenText Subject Matter Experts. KISAM all standard IRS issued hardware and software MS and Linux based operating systems. Specialized experience shall also include expertise in these areas: Microsoft SharePoint 2010 (design and management) Microsoft Lync/Skype for Business Enterprise e-Fax Enterprise File Storage Cisco WebEx Meeting Servers (software and support) AudioCodes Project Management Mediant;3k and 800 Servers (software, hardware and support Biscom (software and support) OpenText (software and support) SQL 2005 KISAM ServiceNow Office Communicator CUCILync Enterprise Life Cycle (process and documentation) Infrastructure design Knowledge of the EEFax / EFS IRS interfacing common services such as Active Directory, Exchange, BEARS, PSTN and MORE.. OpenText Documentum and xCP Ephesoft Transact OCR Pega Systems PEGA Knowledge and experience in ITIL, CMMI, PMI, ISO9000 Workflow management solution In depth experience and understanding of major telecommunications projects and existing business processes Knowledge and experience with IRS ELC methodology Experience with enterprise networks and IT Project management MS Project experience with WBS Long-term cost estimating and government funding cycle budget requests Understanding inter-relations between the risk management and the change management plan Expertise in all applicable program management documentation and activities as defined by ELC v4. Program Management Professional (PgMP) for lead Program Manager Project Management Professional (PMP) certification for lead project managers. Familiarity with the Treasury and IRS network infrastructure Cisco router, switches, Cisco Telepresence Management Servers (TMS) Windows based server, SQL, Video Communication Server (VCS), and Video Communication Server (VCS-E) expressway. Familiarity with network infrastructure and backbone components, call center components, telecom services (voice, data, video, VoIP, etc.) and contract vehicles, routers, servers, and various network monitoring and management tools Familiarity with FISMA compliance for SA&A and Continuous Monitoring as specified in the SP 800-53 and 800-53A Familiarity with NIST documentation SP 800 series and FIPS documents Experience with MS Project and Project Server and SharePoint administration Experience with Cybersecurity requirements and procedures Current IRS security clearances, access and associated IT equipment (required for continuity of operations) Expertise in developing E-300s and Health Assessments for the Federal government using ProSight Experience tracking actuals against project funding and updating E-300 Summary of Spending Tables Experience developing performance measures and operational metrics Certification of current Project Management Information Technology (PMI.org) processes and procedures per the Project Management Body of Knowledge (PMBOK) Guide, www.pmi.org) and IRS ELC standards Knowledge of programs/projects/ELC/CPIC/E300 and FISMA alignment or touch-points ITIL certification and experience. Enterprise Data Management Platform (EDMP) team and infrastructure. EOPs CR KISAM Cyber Security SCM / SSP Java Rest Call Development Open API / Swagger Data Migration Large Meeting Scheduling Service (LMSS) Issuer Direct ZoomGov Microsoft Teams The contractor shall provide personnel with the above qualifications and skills, as wells as being able to obtain and retain IRS public trust clearances with access to key EEFax and EFS environments, to provide immediate support to these ongoing dynamic programs.