USAG-HI IT Services

SOURCES SOUGHT

INTRODUCTION

The 413th Contracting Support Brigade, Regional Contracting Office (RCO) – Hawaii is issuing this sources sought synopsis as a means of conducting market research to identify parties having an interest in and the resources to support the requirement for IT Support Technicians and transportation at U.S. Army Garrison, Hawaii (USAG-HI) across all eight (8) locations listed in Section 1.1. The intention is to procure these services on a competitive basis.

BASED ON THE RESPONSES TO THIS SOURCES SOUGHT NOTICE/MARKET RESEARCH, THIS REQUIREMENT MAY BE SET-ASIDE FOR SMALL BUSINESSES (IN FULL OR IN PART) OR PROCURED THROUGH FULL AND OPEN COMPETITION. All Small Business Set-Aside categories will be considered. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.

PLACE OF PERFORMANCE

U.S. Army Garrison, Hawaii (USAG-HI) various installations on the Island of Oahu and Hawaii, Hawaii.

DISCLAIMER

“THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A “REQUEST FOR PROPOSAL (RFP)” TO BE SUBMITTED. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY. RESPONSES WILL NOT BE RETURNED TO THE RESPONDER. NOT RESPONDING TO THIS NOTICE DOES NOT PRECLUDE PARTICIPATION IN ANY FUTURE REQUEST FOR QUOTE (RFQ) OR INVITATION FOR BID (IFB) OR RFP, IF ISSUED. IF A SOLICITATION IS RELEASED, IT WILL BE SYNOPSIZED ON THE GOVERNMENT-WIDE POINT OF ENTRY (GPE). IT IS THE RESPONSIBILITY OF POTENTIAL OFFERORS TO MONITOR THE GPE FOR ADDITIONAL INFORMATION PERTAINING TO THIS REQUIREMENT.”

PROGRAM BACKGROUND

This requirement is for the U.S. Army Garrison – Hawaii (USAG-HI). USAG-HI is located at Schofield Barracks (SB), Wheeler Army Airfield (WAAF), Fort Shafter (FS), Helemano Military Reservation (HMR), Aliamanu Military Reservation (AMR), and Tripler Army Medical Center (TAMC) on the Island of Oahu, and at Pohakuloa Training Area (PTA) and Kilauea Military Camp (KMC) on the Island of Hawaii. USAG-HI's mission is to provide quality services and infrastructure from the Strategic Support Area for quality of life and mission readiness to Soldiers, Civilians, and Families in the Military Ohana Community.

REQUIRED CAPABILITIES

Contractor shall provide qualified IT Support Technicians and transportation for delivery of AMSS to USAG-HI across all eight (8) locations listed in Section 1.1. Services support approximately 1,500 personnel across four (4) functional service areas. Webmaster and Database Administration functions are excluded. The Contractor shall complete 100% of ticket submissions in accordance with the performance standards defined in this PWS. The Contractor shall propose staffing in its technical proposal sufficient to meet all PWS performance standards; the Government does not prescribe FTE counts on this Firm-Fixed-Price contract.

ELIGIBILITY

The applicable NAICS code for this requirement is 541519, Other Computer Related Services, with a Size Standard of $34 Million. The Product Service Code is anticipated to be DK01, IT and Telecom – Storage Support Services.

ADDITIONAL INFORMATION AND SUBMISSION DETAILS (CAPABILITIES STATEMENT)

The government requests interested parties submit a response which includes a brief description of their company's business size (i.e. annual revenues and employee size, business status, DUNs and Cage Code, a statement that your firm has similar past performance and experience in terms of the scope, magnitude, and dollar amount, Company's business size, and a description of same/similar services offered to the Government and to commercial industries. The Government will use this information in determining its set-aside decision. Interested firms are requested to provide the aforementioned information, along with interest and capability statements no later than 5 Aug 2026, 9:00 a.m. Hawaii Pacific Standard Time.

This Sources Sought Notice is issued for the purpose of market research in accordance with FAR Part 10. The draft Performance Work Statement (PWS) is posted with this notice and interested parties are encouraged to submit industry comments and/or suggested changes to the PWS. Interested vendors should submit their capability statement in writing, limited to three (3) pages. The capability statement shall be in sufficient in detail to allow Government to determine the organization's related qualifications to perform the work. The statement shall include:

1. A statement of interest in services contained herein
2. A synopsis of the contractor's capabilities and related experience, limited to three pages.

Additional information regarding this requirement will be posted for viewing on FedBizOpps at https://www.fbo.gov/ as it becomes available. Interested parties are cautioned that the draft PWS posted with this notice is subject to change; the formal version of the PWS will be released with the solicitation on a future date. All potential vendors are reminded that in accordance with Federal Acquisition Regulation (FAR) 52.204-7, SAM, lack of registration in the System for Award Management (SAM) will make an vendors ineligible for contract award.

NOTE: It is the responsibility of all potential vendors to monitor the FedBizOpps web site for release of any future synopses or release of the solicitation.

Submissions to this notice may be emailed to Shirl Rivera, 413th Contracting Support Brigade at shirl.m.rivera.civ@army.mil no later than 9:00 a.m. Hawaii Pacific Time (HST) 5 Aug 2026. Submission shall include the subject line IT Services Sources Sought. Any information provided by industry to the Government as a result of this sources sought synopsis is strictly voluntary. Responses will not be returned. No entitlements to payment of direct or indirect costs or charges to the Government will arise as a result of contractor submission of responses, or the Government's use of such information.