User Experience (UX) & Portal Interface Design

The contract requires the design and optimization of a victim-facing web and mobile interface with a strong emphasis on accessibility, intuitive usability, and comprehensive multilingual support, all aligned with Section 508 compliance standards. The project focuses on enhancing the user experience to ensure individuals accessing services can navigate the portal effortlessly regardless of ability or language preference, with an explicit requirement to meet federal accessibility guidelines. The work will involve user research, interface wireframing, responsive design, and iterative testing to guarantee inclusive access for diverse populations. This subcontract, issued by the Florida Department of Corrections under NAICS code 541512, is open for responses until August 14, 2026, with the work expected to be performed without a specified geographic restriction. The solicitation does not indicate a set-aside classification or specific point of contact, and further details can be accessed through the provided vendor portal link. Contractors must possess proven expertise in accessible digital design and experience implementing multilingual interfaces in government or public service contexts to meet the stringent functional and compliance demands of the project.