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User Support & Help Desk Services

Active

Federal

Response Deadline09/08/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The User Support and Help Desk Services subcontract is issued by the Department of the Interior through the Ibc Acq Svcs Directorate. The primary objective of this engagement is to provide comprehensive Tier 1 and Tier 2 technical support for AIMS users, focusing on critical areas such as access troubleshooting, password resets, and general feature guidance. This opportunity falls under NAICS code 541519 and was posted on August 24, 2026. Interested parties must submit their responses by the deadline of September 8, 2026, at 2:00 PM.

General Info

DOI subcontract for AIMS Tier 1 and 2 support; responses due September 8, 2026.

Agency

Department Of The Interior → Ibc Acq Svcs Directorate (00004)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

VA

Set-Aside

NONE

Documents

This scope was carved out of DOIDFBO260086.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

D--Notice of Intent to Sole Source

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 24

subcontract

Response DeadlineSep 8

Submission deadline

Response Deadline

09/08/2026, 02:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyDepartment Of The Interior → Ibc Acq Svcs Directorate (00004)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Ibc Acq Svcs Directorate (00004)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 technical support for AIMS users, including access troubleshooting, password resets, and feature guidance.

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