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User Support and Help Desk Services

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract provides Tier 1 and Tier 2 technical support services for users of the Government Financial Management System (GFMS) across various Jamaican government agencies, ensuring timely resolution of support tickets, delivery of user training, and development of comprehensive documentation. The scope encompasses day-to-day assistance to end users, troubleshooting system issues, and maintaining clear communication channels to support efficient government financial operations. Support is tailored to meet the needs of a public sector environment with an emphasis on reliability, responsiveness, and user empowerment through structured training and clear guidance materials. This subcontract is issued under the NAICS code 541519 for other computer-related services and is administered by the Accountant General’s Department of the Government of Jamaica. The contract was posted on August 4, 2026, and performance is expected to occur within Jamaica, though no specific location details are provided. There is no set-aside designation indicated, and no point of contact is listed, but interested parties can access further details through the official government procurement portal linked in the contract data.

General Info

Tier 1 and Tier 2 GFMS support, training, and documentation for Jamaican government agencies.

Agency

Government of Jamaica → Accountant General's DepartmentView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

JAM

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 4

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Organization & Contact Information

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AgencyGovernment of Jamaica → Accountant General's Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

Government of Jamaica → Accountant General's Department

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Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1/Tier 2 technical support for GFMS users across government agencies, including ticket resolution, training, and documentation.

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