DD01--WILMAC Call Recording Extraction Service Base New requirement
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The U.S. Department of Veterans Affairs is seeking a solution to support its technology transformation involving the migration of all unified communications and contact center operations. The contract focuses on preserving, managing, and providing compliant access to hundreds of millions of legacy call recordings currently stored across three disparate on-premise systems: Calabrio One, Avaya, and Verint. These recordings must be retained and accessed in compliance with National Archives and Records Administration mandates, which include varied retention policies depending on call type, such as crisis, benefits, and healthcare interactions. The required solution will extract, decrypt, and standardize these legacy recordings into an open format, consolidate them into a single compliant archive, and enable the decommissioning of the current platforms after migration is complete. The contract includes a base package of the Continuity Replay software deployed in the cloud, services for remote installation including project management and training, audio file format conversion from proprietary formats, and customer-provided compliant storage. Optional line items cover additional file overage tiers and software uplifts on an annual basis. The contract is structured with a base year and four option years for continued support and deployment of the Continuity Replay package. This procurement is a total small business set-aside and is currently a sources-sought notice aimed at gathering vendor capabilities rather than a formal solicitation. Interested vendors must submit a capabilities statement by June 10, 2026. The contract specialist point of contact is Belinda Espindola at the Technology Acquisition Center in Eatontown, NJ.
General Info
Agency
NAICS
Place of Performance
Department of Veterans Affairs, NJSet-Aside
Documents
(2)AI Contract Breakdown
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Timeline
Response Deadline
Organization & Contact Information
Full Description
Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA 0002 WPS-REM-INSTALL Remote Professional Services Installation. Includes remote project management, installation and instructor-led training. 1 EA 0003 CON-XO-CONVERSION Audio file format conversion. Transcoding of audio files from a proprietary format. 1 EA 0004 CONR-CSTOR Customer provided compliant storage Customer to provide their own Continuity replay compliant storage. 1 EA
Optional CLINs
Line Item Mfg. Part # Description Qty Unit 0005 10 MILLION FILE OVERAGE TIER 10 Million File Overage Tier 10 EA 0006 CONTINUITY SOFTWARE UPLIFT PER 10M Continuity Software uplift per 10M (Per Annum) 30 EA
Option Year 1
Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA
Option Year 2
Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA
Option Year 3
Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA
Option Year 4
Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA
Please see attached Product Description
This notice does not in itself represent the issuance of a formal request for proposal/quote and is not intended to be taken as such. This is a request for Information (RFI) only and shall not be considered an Invitation for Bid, Request for Quotation, or a Request for Proposal. Do not submit a proposal or a quote. This market research is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI
Submittal Instructions: If your company is capable of providing the aforementioned products/services, please submit a Vendor Capabilities Statement, limited to five pages for your company, to include a cover page which indicates your company s full name, points of contact and your size standard for NAICS 561422.
All interested parties who can supply all the required products/services shall respond no later than 12:00 PM EST on June 10, 2026, via email to Belinda.espindola@va.gov.