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Technical Support and Help Desk Services

Active

Federal

Response Deadline08/21/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract calls for the provision of Tier 1 and Tier 2 technical support services for digital resources, with a focus on learning management system integration, single sign-on configuration, software licensing management, and comprehensive troubleshooting across multiple global time zones. Support must be delivered efficiently to ensure continuous access and functionality of critical educational platforms utilized by the Department of Defense. The scope requires expertise in resolving complex technical issues related to digital infrastructure used in military and DoD-affiliated educational environments. This subcontract is issued under NAICS code 541519 for other computer-related services and is managed by the DOD Education Activity under the Department of Defense. The proposal must be submitted by August 21, 2026, with performance expected to center on Alexandria, Virginia, though support services will span international regions. The contract duration and exact deliverables are not specified beyond the scope of technical assistance, but the requirement implies 24/7 coverage readiness and adherence to DoD security and operational standards for digital service delivery.

General Info

Tier 1 and Tier 2 technical support for DoD learning systems, 24/7 global, Alexandria-based, security-compliant.

Agency

Department Of Defense → DOD Education ActivityView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Alexandria, VA, 22350, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 7

subcontract

Response DeadlineAug 21

Submission deadline

Response Deadline

08/21/2026, 05:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyDepartment Of Defense → DOD Education Activity

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → DOD Education Activity

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1/Tier 2 technical support for digital resources, including LMS integration, SSO, licensing, and troubleshooting across multiple time zones.

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