USPSC - OTI Human Resources Specialist

NOTE: The purpose of this amendment is to extend the closing date for applications. There are no other changes to the solicitation. Request for Personal Service Contractor USAID Office of Transition Initiatives Position Title: Human Resources Specialist Solicitation Number: SOL-OTI-13-000050 Salary Level: GS-11 Equivalent: $62,467 - $81,204 GS-12 Equivalent: $74,872 - $97,333 Issuance Date: September 25, 2013 Closing Date: October 24, 2013 (Deadline Extended) Closing Time: 5:00 P.M. EDT Dear Prospective Applicants: The United States Government (USG), represented by the U.S. Agency for International Development (USAID), is seeking applications from qualified U.S. citizens to provide personal services as a Human Resources Specialist under a personal services contract, as described in the attached solicitation. Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all overseas field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. ? 2. Supplemental document specifically addressing: Each of the six (6) Evaluation Factors shown in the solicitation. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. NOTE: The Evaluation Factors are worth 70 out of 100 points. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Additional documents submitted will not be accepted. Incomplete or late applications will not be considered. Your complete resume and the supplemental document addressing the EFs must be mailed, delivered, faxed, or emailed to: GlobalCorps 529 14th Street, NW, Suite 700 Washington, DC 20045 E-Mail Address: contact@example.gov Facs'mile: +1 (555) 000-0000 Applicants can expect to receive a confirmation email when application materials have been received. Applicants should retain for their records copies of all enclosures which accompany their applications. Any questions on this solicitation may be directed to: Travis Axton or Dominique Chittum Telephone Number: +1 (555) 000-0000 or +1 (555) 000-0000 E-Mail Address: contact@example.gov Website: www.globalcorps.com Facs'mile: +1 (555) 000-0000 Sincerely, Cristina Sylvia Contracting Officer Solicitation for U.S. Personal Service Contractor (PSC) Human Resources Specialist 1. SOLICITATION NO.: SOL-OTI-13-000050 2. ISSUANCE DATE: September 25, 2013 3. CLOSING DATE/TIME FOR RECEIPT OF APPLICATIONS: October 24, 2013, 5:00 pm EDT (Deadline Extended) 4. POSITION TITLE: Human Resources Specialist 5. MARKET VALUE: This position has been designated as a "ladder" position with DC-locality pay. The highest level of this position is a GS-12 (Salary Range: $74,872 - $97,333); however, USAID intends to fill this position at the entry level GS-11 equivalent level (Salary range: $62,467 - $81,204 per year). The actual salary of the successful candidate will be negotiated within the pay range of the GS-11 level depending on qualifications, previous relevant experience and work history, salary and educational background. Salaries over and above the top of the pay range will not be entertained or negotiated. Following at least two (2) years at the GS-11 equivalent grade the candidate may have the opportunity for advancement to the GS-12 equivalent grade. To be eligible for promotion to the GS-12 level, the incumbent must meet the minimum qualifications of the GS-12 grade, and receive an "Excellent" performance rating in the annual performance evaluation. The evaluation must include a statement by the supervisor that the employee is performing successfully at the current grade and is considered ready to perform at the higher grade level. Neither advancement nor extension of the contract is guaranteed. 6. PERIOD OF PERFORMANCE: Two years, with three one-year options 7. PLACE OF PERFORMANCE: Washington, D.C. 8. STATEMENT OF WORK POSITION DESCRIPTION BACKGROUND The Office of Transition Initiatives (OTI) was created in 1994 as a distinct operating unit within USAID to help local partners advance peace and democracy in priority conflict-prone countries. Seizing critical windows of opportunity, OTI works on the ground to provide fast, flexible, short-term assistance targeted at key transition needs. Countries experiencing a significant political transition in the midst of a disaster or emerging from civil conflict have unique needs that cannot be fully addressed by traditional disaster relief. Timely and effective assistance to promote and consolidate peaceful, democratic advances can make the difference between a successful or a failed transition. OTI assists in securing peace by aiding indigenous, mostly non-governmental, civil society and media organizations. OTI uses such mechanisms as support for re-integration of ex-combatants into civilian society; development of initiatives to promote national reconciliation; identification of quick-impact community self-help projects to meet urgent economic needs; and aid to independent media outlets and community-based organizations to help promote informed debate and broaden public participation. To respond quickly and effectively and meet its program objectives and mandate OTI retains a group of high-level professionals and experts under personal services contracts (PSCs). These knowledgeable and skilled professionals make up the vast majority of the OTI work force and are at its forefront implementing and achieving the organization's programmatic goals and objectives. USPSCs are considered employees of USAID for all purposes except programs administered by the Office of Personnel Management (OPM) - such as federally sponsored health insurance, life insurance, and retirement benefits. However, there are several other similar benefits that USPSCs may participate in, such as partial reimbursement for health and life insurance costs, as well as full coverage of workers' compensation, among other benefits. For more complete information on USPSC benefits, please see page 13 of this solicitation. For more information about OTI and its country programs please see: http://usaid.gov/what-we-do/working-crises-and-conflict/promoting-peaceful-political-transitions INTRODUCTION The Human Resources Specialist for USPSCs will provide human resources and other administrative support for program funded U.S. Personal Services Contract (USPSC) employees in OTI. The Human Resources Specialist for USPSCs is supervised by OTI's Team Lead for the Human Resources and Administrative Support Team (HR/A), OMD or his/her designee. It is expected that the Human Resources Specialist for USPSCs will work as OTI's resident specialist on human resources issues. The OTI Human Resources Specialist for USPSCs position was developed to build dedicated capacity for executing human resources tasks in support of OTI's cadre of USPSCs worldwide. This is a key position in an exciting and busy office which responds rapidly to crisis situations overseas. For the Bureau of Democracy, Conflict and Humanitarian Assistance (DCHA)/OTI to implement its rapid response strategy, it is essential that DCHA/OTI personnel receive prompt support. The incumbent must maintain a high level of confidentiality, attention to detail, proficient writing ability and demonstrate excellent customer service skills. The incumbent must possess the ability to maintain flexibility in a fast-paced dynamic environment while managing sensitive staffing issues, competing priorities and meeting aggressive deadlines. Providing knowledgeable, rapid response using standard operating procedures and making recommendations for improvements or innovations to increase effectiveness and efficiency is critical to successful implementation of OTI's programs and fulfillment of OTI's mandate. ? OBJECTIVE The purpose of this contract is to hire a Human Resources Specialist for USPSCs within OTI's Operations and Management Division (OMD). 9. CORE FUNCTIONAL AREAS OF RESPONSIBILITY DUTIES AND RESPONSIBILITIES The work of the Human Resources Specialist for U.S. Personal Service Contractors (USPSCs) requires teamwork, the exercise of discretion, judgment, and personal responsibility. As a member of a highly operational office, the incumbent is willing and able to perform a wide range of administrative functions to help ensure programmatic success. The incumbent has a high level of integrity and attention to detail to ensure the use of OTI systems and procedures to maintain effective and efficient management of funds, programming, and monitoring and evaluation. The incumbent is highly flexible and willing to work under conditions of ongoing change, and remains professional and respectful of colleagues and authority in a diverse workforce. She or he places a premium on building positive relationships with his or her respective team, and with key stakeholders both in and outside of OTI. The incumbent is highly responsible, service-oriented, organized, pays close attention to detail, and is able to receive and respond to constructive criticism in a professional manner. The incumbent is able to prioritize and complete tasks without follow up by the supervisor, while also filling in gaps as needed to ensure the responsiveness of the team. The incumbent is a strategic thinker, articulates innovative ideas, presents solutions, and is a positive role model for colleagues both in and outside of OTI. The Human Resources Specialist for USPSCs provides human resources support for program funded staff, primarily USPSCs. The Human Resources Specialist priorities are expected to change and evolve in accordance with the requirements of OTI and a work plan will be determined in consultation with the supervisor in line with the work objectives outlined below. At the GS-11 entry level: - Provide USPSC human resource advice and professional recommendations to the USPSCs as appropriate; - After an initial learning period, demonstrate a sound understanding on procurement policy and guidelines as it relates to USPSCs; maintain and update OTI's USPSC Handbook, creating responses to "Frequently Asked Questions," on USPSC issues and as necessary, coordinate on operations with the Office of Acquisition and Assistance (OAA); - Manage OTI's USPSC recognition awards program, and provide advice and initiate or support activities related to employee morale-building and other retention and incentive-building activities; - Coordinate the onboarding, transitioning and out-processing procedures for OTI USPSC staff, including Washington staff, Field Staff, and surge staff. Consistently review processes, evaluate need for change, and redesign as necessary; - Consult and redesign performance evaluation plans as necessary. Maintain knowledge on employee evaluation and performance improvement processes. Discreetly solicit feedback on employee performance as necessary; - Maintain working knowledge of all processes impacting the duration of employment, and pre-employment, including recruitment and contracting process. Contribute constructive feedback to pre-employment process management team as necessary; - Establish and maintain good working relationships with other USAID offices and bureaus in relation to human resources and USPSC issues; and participate on inter-office, inter-bureau, or inter-agency committees addressing USPSC issues; - Ensure procedures for OTI USPSC employee relations matters are followed, such as the proper and timely completion of USPSC performance evaluations by supervisors, the development of annual employee work objectives, the development of individual job requirements and individual development plans; - Perform or backstop other human resources or administrative-related projects as assigned by the supervisor to help ensure the successful implementation of OTI programs, in the area of general administrative support, travel support, records management, for example; - All other duties as assigned by supervisor. At the GS-12 level: Perform the same duties as the GS-11 level but with less supervision, greater decision-making authority, and greater independence of action. - Provide USPSC human resource advice and professional recommendations to the USPSCs as appropriate; - Act as an expert on procurement policy and guidelines as it relates to USPSCs; maintain and update OTI's USPSC Handbook, creating responses to "Frequently Asked Questions," on USPSC issues and as necessary, coordinate on operations with the Office of Acquisition and Assistance (OAA); - Manage OTI's USPSC recognition awards program, and provide advice and initiate or support activities related to employee morale-building and other retention and incentive-building activities; - Manage and coordinate the onboarding, transitioning and out-processing procedures for OTI USPSC staff, including Washington staff, Field Staff, and surge staff. Consistently review processes, evaluate need for change, and redesign as necessary; - Manage entire performance evaluation process. Consult and redesign performance evaluation plans as necessary. Act as an expert on employee evaluation and performance improvement processes. Discreetly solicit feedback on employee performance as necessary; - Maintain working knowledge of all processes impacting the duration of employment, and pre-employment, including recruitment and contracting process. Contribute constructive feedback to pre-employment process management team as necessary; - Establish and maintain good working relationships with other USAID offices and bureaus in relation to human resources and USPSC issues; and participate on inter-office, inter-bureau, or inter-agency committees addressing USPSC issues; - Ensure procedures for OTI USPSC employee relations matters are followed, such as the proper and timely completion of USPSC performance evaluations by supervisors, the development of annual employee work objectives, the development of individual job requirements and individual development plans; - Independently and proactively research human resource developments, trainings, and policy changes as relates to USPSCs. Act as expert and primary resource for OTI on human resource issues, and as such, take initiative to remain as well-informed as possible; - Perform or backstop other human resources or administrative-related projects as assigned by the supervisor to help ensure the successful implementation of OTI programs, in the area of general administrative support, travel support, records management, for example; - All other duties as assigned by supervisor. SUPERVISORY RELATIONSHIP: The Human Resources Specialist for USPSCs will take direction from and will report to the Team Lead of the HR/A Team, or his/her designee. SUPERVISORY CONTROLS: The Supervisor will set specific work objectives. The employee and the supervisor together will develop deadlines, projects, and work to be accomplished. The incumbent is expected to take initiative and manage his/her tasks effectively. 10. PHYSICAL DEMANDS The work is generally sedentary and does not pose undue physical demands. If traveling overseas, the employee may be subject to some additional physical exertion including long periods of standing, walking over rough terrain, or carrying of moderately heavy items (less than 50 pounds). 11. WORK ENVIRONMENT Work is primarily performed in an office setting. If the employee travels overseas, the work may additionally involve special safety and/or security precautions, wearing of protective equipment, and exposure to severe weather conditions. 12. START DATE: Immediately, once necessary clearances are obtained. 13. POINT OF CONTACT: See Cover Letter. EDUCATION/EXPERIENCE REQUIRED FOR THIS POSITION (Determines basic eligibility for the position. Applicants who do not meet all of education and experience factors are considered NOT qualified for the position. See detailed instructions for demonstrating Education/Experience under "Applying") The incumbent must be an individual with sound judgment, excellent communication, interpersonal and analytical skills, and possess outstanding writing/editing skills. The candidate must be able to accomplish a wide range of assignments, often on short notice, including performing a range of administrative functions (records management, general administrative assistance), and be willing to step in to help with any team task large or small to help ensure programmatic success. In order to be considered for the position a candidate must meet the Minimum Qualifications listed below. Consideration and selection will be based on panel evaluation of the Required Skills and Selection Factors. Additionally, interviews and writing samples may be requested. Applicants who do not meet the minimum requirements for the GS-11 equivalent will not be considered for award. At a minimum, the applicant must have: At the GS-11 Level: (1) At least seven (7) years of progressively responsible work experience, including two (2) years of experience related to personnel or human resources support services for a large organization with staff located in at least two locations; OR A Bachelor's degree with four (4) years, including at least one (1) year of experience related to personnel or human resources support services for a large organization with staff located in at least two locations; AND (2) Computer proficiency in mainstream software applications including database systems, and demonstrated experience using Microsoft Office in a professional setting. At the GS-12 Level: After at least two years at the GS-11 level, the incumbent may be considered for advancement to the GS-12 level based on an excellent performance review by the supervisor, and based on meeting the minimum qualifications listed below: (1) At least nine (9) years of progressively responsible work experience, including four (4) years of experience related to personnel or human resources support services for a large organization with staff located in at least two locations; OR A Bachelor's degree with six (6) years, including at least three (3) years of experience related to personnel or human resources support services for a large organization with staff located in at least two locations; AND (2) Computer proficiency in mainstream software applications including database systems, and demonstrated experience using Microsoft Office in a professional setting. SELECTION FACTORS (Determines basic eligibility for the position. Applicants who do not meet all of the selection factors are considered NOT qualified for the position.) - Applicant is a U.S. Citizen; - Complete resume submitted. See cover page for resume requirements. Experience that cannot be quantified will not be counted towards meeting the solicitation requirements; - Supplemental document specifically addressing how the candidate meets each of the Evaluation Factors submitted; - Ability to obtain a SECRET level security clearance (NOTE: Dual citizens may be asked to renounce second-country citizenship); - Satisfactory verification of academic credentials. A USAID Secret level security clearance is required prior to issuance of the contract for this position. EVALUATION FACTORS (Used to determine the competitive ranking of qualified applicants in comparison to other applicants. The factors are listed in priority order from highest to least.) Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. Factor #1 Demonstrated ability to independently liaise with both peers and senior level managers on performance, conduct, and/or retention issues, with discretion, tact and diplomacy; Factor #2 Demonstrated experience using basic principles of personnel management, with a focus on human resources, including an ability to develop and maintain systems that provide timely and accurate data as well as experience drafting personnel memorandums and disciplinary documents; Factor #3 Demonstrated organizational skills, an ability to deal effectively with a high level of detail, and to balance competing demands on a short timeframe; Factor #4 Demonstrated experience working effectively on a team; Factor #5 Describe customer service experience, including experience dealing with difficult customers or colleagues; Factor #6 Demonstrated oral and written communication skills, including proficiency in editing and proofreading. (Note: Applicants may be tested on their writing/proofreading ability and ability to draft or edit position descriptions.) BASIS OF RATING: Applicants who clearly meet the Education/Experience Requirements and Selection Factors will be further evaluated based on scoring of the Evaluation Factor responses. Those applicants determined to be competitively ranked may also be evaluated on interview performance and satisfactory professional reference checks. In the event that a candidate has fully demonstrated his/her qualifications and there are no other competitive applicants, OTI reserves the right to forego the interview process. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Be sure to include your name and the announcement number at the top of each additional page. Failure to specifically address the Selection and/or Evaluation Factors may result in your not receiving credit for all of your pertinent experience, education, training and/or awards. The Applicant Rating System is as Follows: Evaluation Factors have been assigned the following points: Factor #1 - 15 Factor #2 - 15 Factor #3 - 15 Factor #4 - 10 Factor #5 - 10 Factor #6 - 5 Total Possible - 70 Points Interview Performance - 30 points Satisfactory Professional Reference Checks - Pass/Fail (no points assigned) Total Possible Points: 100 The Evaluation Factors are worth 70 out of 100 points. Be sure to fully respond to each of the Evaluation Factors and include all relevant experience, training, and/or education in your responses. Sample Evaluation Factors are provided on the GlobalCorps website at www.globalcorps.com. The most qualified candidates may be interviewed and required to provide a writing sample. OTI will not pay for any expenses associated with the interviews. In the event that a candidate has fully demonstrated his/her qualifications and there are no other competitive applicants, OTI reserves the right to forego the interview process. Professional references and academic credentials will be evaluated for applicants being considered for selection. APPLYING: Applications must be received by the closing date and time at the address specified in the cover letter. Qualified individuals are required to submit: 1. Complete resume. In order to fully evaluate your application, your resume must include: (a) Paid and non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for all overseas field experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. (b) Specific duties performed that fully detail the level and complexity of the work. (c) Names and contact information (phone and email) of your current and/or previous supervisor(s). (d) Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. (e) U.S. Citizenship. Your resume should contain sufficient information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide information sufficient to determine your qualifications for the position will result in loss of full consideration. ? 2. Supplemental document specifically addressing: Each of the six (6) Evaluation Factors shown in the solicitation. Responses must be limited to 500 words per factor. Any additional words above the limit will neither be read nor scored. NOTE: The Evaluation Factors are worth 70 out of 100 points. Applicants are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have received that are relevant to each factor. Additional documents submitted will not be accepted. By submitting your application materials, you agree to allow all information on and attached to the application to be investigated. False or fraudulent information on or attached to your application may result in you being eliminated from consideration for this position, or being terminated after award, and may be punishable by fine or imprisonment. To ensure consideration of applications for the intended position, please reference the solicitation number on your application, and as the subject line in any email. DOCUMENT SUBMITTALS Via mail: GlobalCorps, 529 14th Street, NW, Suite 700, Washington, D.C. 20045 Via facs'mile: +1 (555) 000-0000 Via email: contact@example.gov Please note in your document submittal where you heard about this position. NOTE: If a temporary or full secret security clearance is not obtained within four months after offer acceptance, the offer may be rescinded. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application. NOTE REGARDING DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBERS All individuals contracted as US PSCs are required to have a DUNS Number. USAID will provide a generic DUNS Number and PSCs are not required to register with CCR. For general information about DUNS Numbers, please refer to Federal Acquisition Regulation (FAR) Clause 52.204-6, Data Universal Numbering System (DUNS) Number (10/2003) https:/acquisition.gov/far/current/html/52_200_206.html ? LIST OF REQUIRED FORMS FOR PSCs Forms outlined below can found at: http://www.usaid.gov/forms/ or at http://www.usa.gov/Topics/Reference-Shelf/forms.shtml 1. Optional Form 612. 2. Medical History and Examination Form (DS-6561). 3. Questionnaire for Sensitive Positions (for National Security) (SF-86), or 4. Questionnaire for Non-Sensitive Positions (SF-85). 5. Finger Print Card (FD-258). Forms 1 through 5 shall be completed ONLY upon the advice of the Contracting Officer that an applicant is the successful candidate for the job. CONTRACT INFORMATION BULLETINS (CIBs) and ACQUISITION & ASSISTANCE POLICY DIRECTIVES (AAPDs) PERTAINING TO PSCs CIBs and AAPDs contain changes to USAID policy and General Provisions in USAID regulations and contracts. Please refer to http://transition.usaid.gov/business/business_opportunities/cib/subject.html#psc to determine which CIBs and AAPDs apply to this contract. AAPD 06-10 - PSC MEDICAL PAYMENT RESPONSIBILITY AAPD No. 06-10 is hereby incorporated as Attachment 1 to the solicitation. FAR 52.222-50 - COMBATING TRAFFICKING IN PERSONS FAR Clause 52.222-50 is hereby incorporated as Attachment 2 to the solicitation. BENEFITS/ALLOWANCES: As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances: BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual & Sick Leave ? ALLOWANCES (if Applicable).* (A) Temporary Lodging Allowance (Section 120). (B) Living Quarters Allowance (Section 130). (C) Post Allowance (Section 220). (D) Supplemental Post Allowance (Section 230). (E) Separate Maintenance Allowance (Section 260). (F) Education Allowance (Section 270). (G) Education Travel (Section 280). (H) Post Differential (Chapter 500). (I) Payments during Evacuation/Authorized Departure (Section 600), and (J) Danger Pay (Section 650). * Standardized Regulations (Government Civilians Foreign Areas). FEDERAL TAXES: USPSCs are required to pay Federal Income Taxes, FICA, and Medicare ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NON-DISQUALIFYING DISABILITY, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. ATTACHMENT 1 ACQUISITION & ASSISTANCE POLICY DIRECTIVE (AAPD) NO. 06-10 PSC MEDICAL EXPENSE PAYMENT RESPONSIBILITY General Provision 22, MEDICAL EXPENSE PAYMENT RESPONSIBILITY (OCTOBER 2006) (a) Definitions. Terms used in this General Provision are defined in 16 FAM 116 available at http://www.state.gov/m/a/dir/regs/fam/16fam/index.htm Note: Personal services contractors are not eligible to participate in the Federal Employees Health Programs. (b) The regulations in the Foreign Affairs Manual, Volume 16, Chapter 520 (16 FAM 520), Responsibility for Payment of Medical Expenses, apply to this contract, except as stated below. The contractor and each eligible family member are strongly encouraged to obtain health insurance that covers this assignment. Nothing in this provision supersedes or contradicts any other term or provision in this contract that pertains to insurance or medical costs, except that section (e) supplements General Provision 25. "MEDICAL EVACUATION (MEDEVAC) SERVICES." (c) When the contractor or eligible family member is covered by health insurance, that insurance is the primary payer for medical services provided to that contractor or eligible family member(s) both in the United States and abroad. The primary insurer's liability is determined by the terms, conditions, limitations, and exclusions of the insurance policy. When the contractor or eligible family member is not covered by health insurance, the contractor is the primary payer for the total amount of medical costs incurred and the U.S. Government has no payment obligation (see paragraph (f) of this provision). (d) USAID serves as a secondary payer for medical expenses of the contractor and eligible family members who are covered by health insurance, where the following conditions are met: (1) The illness, injury, or medical condition giving rise to the expense is incurred, caused, or materially aggravated while the eligible individual is stationed or assigned abroad; (2) The illness, injury, or medical condition giving rise to the expense required or requires hospitalization and the expense is directly relat...