Utility Bill Printing and Mail Services

The City of Olathe is seeking a qualified firm through RFP-25-0076 to manage the comprehensive printing, mailing, and digital presentation of its utility bills and related notices. The contractor will handle all aspects of the process, including formatting, online display, and physical mailing of approximately 27,000 utility bills monthly, distributed across four cycles, along with around 5,477 service interruption notices. The current system sees about 41% of bills issued electronically, with an expectation of increasing e-billing adoption over time, which may lead to a reduction in paper billing. The contract emphasizes end-to-end service provision, ensuring timely and accurate delivery of bills and notices while supporting the City’s transition toward more electronic communication methods. The contract value is estimated between $500,000 and $1,500,000, with a deadline for responses set for October 6, 2025. The project is managed by the City of Olathe in Kansas, and interested firms can find additional details and submit proposals through the provided online portal. The initiative aims to streamline utility billing operations, improve customer communication, and adapt to evolving customer preferences for electronic billing delivery.