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UX Research and User-Centered Design

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Veterans Affairs → Technology Acquisition Center Austin (36C10A)View Agency

NAICS

541410 - Interior Design ServicesView NAICS

Place of Performance

Eatontown, NJ, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Austin (36C10A)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Austin (36C10A)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Conduct UX research, usability testing, and design improvements for Veteran-facing digital forms and services to enhance accessibility and reduce processing times.

Similar Contracts

Same NAICS industry code

More opportunities from Department Of Veterans Affairs → Technology Acquisition Center Austin (36C10A)

Same awarding agency

NAICS: 541519
New
Federal
Lifestage Benefits Optimization
Solicitation # 36C10B26Q0708
The Department of Veterans Affairs is seeking industry input to advance the Digital Modernization Vision established in 2017, which aims to transform Veteran-facing digital services into intuitive, self-service experiences comparable to top private sector platforms, specifically targeting the ease and efficiency of services like TurboTax. This initiative, led by the Digital Modernization Council chaired by the VA’s Chief Technology Officer, focuses on improving the entire benefits lifecycle—from application and claim tracking to decision reviews and ongoing management—for Veterans, caregivers, service members, dependents, and survivors. The work centers on enhancing three critical areas: modernizing forms for better usability, automating data intake to reduce manual effort, and strengthening document services through real-time validation and secure third-party routing, with the ultimate goals of reducing claim processing times, boosting customer satisfaction, and increasing service reliability. This solicitation, titled Lifestage Benefits Optimization and identified by solicitation number 36C10B26Q0708, is a sources-sought notice issued by the Technology Acquisition Center in Austin, Texas, with performance expected to occur in Eatontown, New Jersey. Interested vendors have until August 10, 2026, to respond, and the NAICS code 541519 applies to other computer-related services. The primary point of contact is James Morgan, with John Fields as the secondary contact, both reachable through official VA email and phone channels. The effort is not subject to any set-aside requirements and seeks to inform potential contracts that may support ongoing and future digital modernization initiatives across VA’s broad portfolio of benefits platforms.
Other Computer Related Services

POSTED

6 days ago

DEADLINE

in 5 days
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