V212--Non-Emergent Medical Transportation Base + 3 OY w/WD - UNFUNDED

Contract 36C26226D0070, awarded on March 31, 2026, to One Life Transportation LLC, provides non-emergent medical transportation services for the Department of Veterans Affairs at the Long Beach Healthcare System. The contract is a fixed-price award with a total value of $20,928,228.45, set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The scope of work requires 24/7 availability, including holidays, to provide wheelchair, gurney, and hired car transportation for Veteran patients. A critical requirement of the performance work statement is the installation and operation of audio-visual surveillance systems in all vehicles to ensure patient safety and operational transparency. The contract consists of a base period from April 1, 2026, to September 30, 2026, with four subsequent one-year option periods extending the total potential duration to September 30, 2030. Performance is measured by a Quality Assurance Surveillance Plan requiring a 97 percent on-time pickup rate within 15 minutes of the scheduled time. Administrative requirements include mandatory electronic invoicing via the Electronic Invoice Presentment and Payment System (EIPPS), strict adherence to HIPAA and privacy laws, and mandatory background screenings for all personnel. The award was determined through a best-value trade-off process evaluating technical approach, experience, and price.