Vertical Storage Maintenance Support Services

The U.S. Citizenship and Immigration Services (USCIS) is seeking a qualified small business contractor to provide comprehensive maintenance and technical support for two existing Kardex Remstar RS series vertical carousel storage systems located in Lees Summit, Missouri. Installed in 2019, these systems are critical to the Operational Information and Data Processing unit’s intake, document handling, and production workflows, enhancing storage density, inventory control, and material retrieval efficiency. To ensure uninterrupted operations and system reliability, the contractor must deliver both preventive and corrective maintenance services performed by trained and certified technicians within a defined geographic area to guarantee timely response. Exclusive access to proprietary technical data, software, firmware, and diagnostic tools required for full-scope service remains with the original equipment manufacturer, Kardex Remstar, LLC, limiting support to those with authorized credentials or direct OEM partnership. This requirement is issued as a presolicitation under solicitation number DMD260016 with a response deadline of May 14, 2026, and is set aside exclusively for small businesses under the SBA’s Total Small Business Set-Aside authority. The North American Industry Classification System code is 423830, and the contracting office is based in Williston, Vermont, with point of contact information provided for Joshua S. Riley and Tracy Jackson. The place of performance is in Lees Summit, Missouri, where the systems are physically located. Market research conducted between February and March 2026 confirmed the necessity of OEM-aligned support due to the proprietary nature of the equipment, and the government intends to award a contract that ensures continuous, high-quality service delivery to maintain operational integrity and minimize downtime.