This Pre-Solicitation opportunity from Department Of Homeland Security was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Vertical Storage Maintenance Support Services

Closed

DMD260016Federal

Submission Closed05/14/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 423830

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AI Contract Overview

The contract seeks a qualified contractor to provide ongoing maintenance and technical support for two vertical carousel storage systems currently in use by the Office of Intake and Document Processing (OIDP) within USCIS. These Kardex Remstar RS series or equivalent systems, installed in 2019, enhance storage density, inventory control, and material retrieval efficiency. The contractor is expected to perform scheduled preventative maintenance, timely repairs, and responsive technical support to ensure these systems remain safe, reliable, and fully operational. Maintenance services must be carried out by trained and certified technicians within a specified geographic radius to guarantee prompt response times. This requirement emphasizes the need for support of Kardex Remstar vertical storage units, for which the OEM, Kardex Remstar, LLC, exclusively controls the proprietary technical data, software, firmware, and diagnostic tools necessary for comprehensive maintenance. The contract is designated as a Total Small Business Set-Aside under NAICS code 423830, with the solicitation posted by USCIS in May 2026 and a response deadline in mid-May 2026. Performance will take place in Lees Summit, Missouri, with the USCIS Contracting Office based in Williston, Vermont, serving as the agency responsible for the procurement. The effort is grounded in market research conducted earlier in the year to assess available service providers and government contract vehicles.

General Info

Contract for small business to maintain and support Kardex Remstar vertical storage systems in Missouri.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

NAICS

423830 - Industrial Machinery and Equipment Merchant Wholesalers View NAICS

Place of Performance

Lees Summit, MO, 64086, USA

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 6

Presolicitation

Response DeadlineMay 14

Deadline has passed

Submission Closed

05/14/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

Contacts2 people available

OfficeWilliston, VT, 05495, USA

Organization / Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

Office AddressWilliston, VT, 05495, USA

Contacts

Joshua S. Riley

Tracy Jackson

Full Description

OIDP utilizes two (2) vertical carousel storage system(s) to support intake, document handling, and production activities. These systems improve storage density, inventory control, and material retrieval efficiency. They were installed in 2019 and are currently operational.

To sustain these benefits and minimize downtime, USCIS requires a qualified contractor to provide ongoing maintenance and technical support, including preventative maintenance and repair services, performed by trained/certified technicians within a defined geographic radius to ensure timely response.

The purpose of the requirement is to obtain contractor support to provide maintenance and technical support services for two (2) existing vertical carousel storage systems (Kardex/Remstar RS series or equivalent) currently in operation within the OIDP, LPF. The objective is to ensure the systems remain safe, reliable, and fully operational through scheduled preventative maintenance, timely repairs, and responsive technical support.

The Government requires continued preventive and corrective maintenance support for its installed Kardex Remstar vertical storage units. Kardex Remstar, LLC is the original equipment manufacturer (OEM) and retains exclusive control of proprietary technical data, software, firmware, and diagnostic tools necessary to perform full-scope maintenance and repair services on these units.

Market research conducted by DMD, OIDP between February 2026 to March 2026 included review of OEM documentation, inquiries with potential third-party service providers, and examination of Government-wide contract vehicles.