This Solicitation opportunity from New York was posted on April 25, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Victim Compensation Claim Management System RFI # 2024-01

Closed

2109350State & Local

Submission Closed05/28/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 511210

New

SLED

E-Rate 30 – Network Licenses

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Federal Acquisition Service

POSTED

6 days ago

DEADLINE

N/A

AI Contract Overview

The New York State Office of Victim Services (OVS) is seeking input from qualified vendors through a Request for Information (RFI) to explore potential approaches for developing, implementing, and maintaining a victim compensation claim management system. This initiative aims to enhance the agency’s capacity to deliver critical services to crime victims across New York State by potentially replacing or upgrading their current proprietary systems, ClaimsAssistant and ClaimsAssistant Finance. The RFI emphasizes the need for a vendor-hosted or cloud-based solution that minimizes OVS’s technological infrastructure investments, offers customization to comply with state and federal regulations, and provides ongoing system updates, user training, and a public-facing portal with role-based access. Additionally, the system must seamlessly interface with the NYS Statewide Financial System to facilitate efficient claims processing and payments. Responses to this RFI are strictly for planning purposes and do not constitute a solicitation or guarantee of future contracts. The deadline for submissions is May 28, 2024, and interested vendors should send their information to the designated email. The project covers all counties in New York State and will be performed in Albany, NY. The initiative seeks to gather capabilities related to comprehensive claims management, system integration, and user support, with the ultimate goal of improving operational efficiency and service delivery for crime victims statewide. No awards or contractual commitments will result from this RFI, and responses will be treated as informational only.

General Info

Agency

New York → NYS Office of Victim Services

NAICS

511210 - Software Publishers

Place of Performance

NY, USA

Set-Aside

NONE

Documents

RFI 2024-01 Attachment 1 - Vendor Questions and Responses

rfi

High

RFI 2024-01 Victim Compensation Claim Management System

rfi

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedApr 25

Solicitation

Response DeadlineMay 28

Deadline has passed

Submission Closed

05/28/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNew York → NYS Office of Victim Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYS Office of Victim Services

Office AddressN/A

ContactsNo contact information available

Full Description

The New York State Office of Victim Services (OVS) is seeking responses to this Request for Information (RFI) 2024-01 Victim Compensation Claim Management System from the vendor community to help determine a future approach regarding the development, implementation, and maintenance of a victim compensation claim management system to support mission critical services to victims of crime across New York State (NYS). Responses to this RFI should be limited to qualified vendors with proven expertise in developing, implementing, and maintaining a comprehensive claims management system. Alternative expertise may include case management systems or criminal justice report systems. This RFI is for planning purposes only and is not a request for competitive bids nor a request for proposals. Responses to this RFI will not be used a part of a vendor selection process nor will they result in the award of a contract for such services for any future bids. Any response to this RFI will be treated as information only. No entitlement to payment of direct or indirect costs or charges by OVS will arise as a result of submission of responses to this RFI or to OVS for such use of information. OVS will not be responsible for expenses incurred in preparing and submitting responses to this RFI. Not responding to this RFI does not preclude participation in any future solicitation, if issued. Do not submit bids or proposals in response to this RFI. NO AWARD WILL BE MADE. OVS currently uses ClaimsAssistant and ClaimsAssistant Finance, proprietary systems of Bonditech, LLC. Through this RFI, OVS seeks information on vendor capabilities related to the development, implementation, and maintenance of a victim compensation claim management system. A vendor interested in responding to this RFI must: be able to provide a vendor-hosted or cloud-based solution that does not require investment by OVS in significant technological infrastructures (i.e., servers); be able to customize their system to the specifications mandated by New York State Law, federal crime victim compensation regulations, and best practices; be able to provide resources to update or modify the system; be able to administer on-demand end user and online training resources; be able to develop a public-facing portal, with different access roles, that connects to the primary system utilized by OVS staff; and, be able to interface with the NYS Statewide Financial System for processing payments to providers and claimants. The system must integrate the claims submission, processing, and payment components necessary for seamless Agency operations. Due date:05/28/2024 12:00 PM Respond to contact@example.gov County(ies): All NYS counties Location: Albany, NY

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