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This Solicitation opportunity from Social Security Administration was posted on July 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Videk DocuVision 8600 Track and Trace System

Awarded
28321326Q00000157Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
Service Desk and Deskside Support Services
Solicitation # HHS0017021
The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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The contract is for a 12-month maintenance service for the Videk DocuVision 8600 Track and Trace System used in print operations, supporting the Social Security Administration’s operational needs. The solicitation, identified by number 28321326Q00000157, was posted on July 14, 2026, with responses due by July 20, 2026, and falls under NAICS code 541519 for other computer-related services. No set-aside provisions apply, meaning it is open to all eligible vendors. The office responsible is the SSA Office of Acquisition and Grants, located in Baltimore, Maryland, with Vachael Mulbah listed as the primary point of contact for inquiries. The system is integral to tracking and tracing print outputs, ensuring accuracy and accountability in document handling, and the maintenance period will ensure continued reliability and performance of the equipment. No specific place of performance is listed, indicating service may be rendered remotely or at designated SSA facilities.

General Info

12-month maintenance for Videk DocuVision 8600 system supporting SSA operations, open to all vendors.

Contract Value

$90,418

NAICS

541519 - Other Computer Related Services

Place of Performance

MD, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

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Timeline

PhaseAwarded
Posted

Solicitation

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencySocial Security Administration → SSA Ofc Of Acquisition Grants
Contacts1 person available
OfficeBALTIMORE, MD, 21235, USA
Office AddressBALTIMORE, MD, 21235, USA
Contacts

Full Description

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Videk DocuVision 8600 Track and Trace System for Print Operations - 12 months maintenance.

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